Jinea Fuller-Wright
Elmont,NY
Summary
Compassionate Customer Service Professional with over 10 years of experience . Empathetically give support to a diverse population in medical and retail settings. High performance and customer satisfaction. Implement ideas to contribute to companies success and efficiency. . Adept at assessing needs, generating operations and implementing solutions.
Overview
9
9
years of professional experience
Work History
Senior Administrative Support Coordinator
Monter Cancer Center
01.2019 - Current
- Increased appointment scheduling time by 50 % by implementing new rules based on analysis and statistics
- Performed Education for patients and families on proper care and treatment protocol
- Established genuine relationships with clients to build trust and communication
- Maximize patient satisfaction by helping individuals express concerns and coordinate solutions
- Completed over 300 appointments daily with meticulous attention detail
- Greet visitors with professionalism and enthusiasm to provide support and direct guests
- Coordinate chemotherapy appointments with patients schedule to accommodate lifestyle
- Create presentations and other materials to support organizational activities.
- Implement project management techniques to overcome obstacles and increase team productivity.
- Train team members on new services and products to support promotional efforts. . Contribute new ideas and spread sheets to make process more efficient via Excel
- Answering over 80 high volume calls
- Answering 40 plus emails daily
- Translate for Spanish speaking patients when necessary
- Computer Efficiency
- Build and maintain positive working relationships with patients and staff
Medical Secretary
Monter Cancer Center
01.2018 - 01.2019
- Assist in resolving difficult or complex administrative issues, as needed
- Handle front/back office duties, heavy phones, filing , greeting and directing of patients
- Schedule and confirm patient appointments for over 20 physicians
- Supervise administration of medical records, including preparation of all required forms and privacy rules and practices
- Schedule patient x-rays, CT scans, and similar procedures as directed by attending physician
- Pre-authorize radiology through appropriate insurance if required
- Translate for Spanish speaking patients when necessary
Medical Secretary
Glen Cove Hospital
01.2015 - 01.2018
- Registered new patients in electronic medical records prior to appointment scheduling
- Reinforce and uphold patient confidentiality as required by HIPAA and clinic
- Achieved several outstanding Patient experience awards
- Completed 10 admissions and discharges daily
- Kept information confidential and followed HIPAA guidelines to maintain patient trust
- Experience working on ICU, Emergency, Acute Rehab, telemetry and geriatric medical floors
- Managed over 100 patient's medical charts
- Transcribe doctor’s orders and communicate results using appropriate medical terminology
- Provide support to, reception, phones, appointment scheduling, typing, filing, sorting and distribution of mail
- Project management and problem-solving skills with impeccable multi-tasking abilities
- Advanced in Windows, Word, Excel etc., with ability to become familiar with other programs and software
- Manage office and medical supply inventories; receive deliveries and organize supplies
- Obtain pre-authorization’s for radiology/cardiology /MRI/cat scans testing through appropriate insurance if required
- Organized paperwork such as charts and reports for office and patient needs
- Answered phone calls and messages for 20 physicians
- Scheduled appointments, and handled patient inquiries
Education
High School Diploma -
Nassau Community College
Garden City, NY06.2011
Skills
- Provide emotional support to patients and families
- Answer High Volume calls
- Contribute to product developments and new ideas
- Strong Analytical and Problem-Solving Skills
- Administrative Management
- Cultural Sensitivity
- Active Listening and communication
- Attention to detail
- Staying current with healthcare policies and HIPAA Laws
- Computer Proficiency
- Quality Assurance Controls
- Build and maintain positive working relationships with patients and staff
Timeline
Senior Administrative Support Coordinator
Monter Cancer Center
01.2019 - Current
Medical Secretary
Monter Cancer Center
01.2018 - 01.2019
Medical Secretary
Glen Cove Hospital
01.2015 - 01.2018
High School Diploma -
Nassau Community College
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