Jineia Olter
Watertown,NY
Summary
Dynamic administrative professional with a proven track record at U.S. Army, enhancing operational efficiency through effective policy implementation and leadership. Skilled in employee record keeping and customer service, I successfully improved accuracy by 100% and fostered a positive workplace culture, demonstrating strong problem-solving abilities and adaptability.
Overview
7
7
years of professional experience
Work History
Medical Records Clerk
Lexington Regional Health Center
Lexington, NE
10.2023 - 05.2024
- Managed patient files, ensuring accurate information provided within electronic health records within the district
- Provided customer services via call or in person to patients throughout business hours
- Collected and entered birth certificates and death certificates while collaborating with state social service organization
- Monitored deficiencies and notified specialty providers and/or departments in terms of patient record completion
Administrative Supervisor
U.S. Army
JBER, AK
02.2023 - 09.2023
- Developed and implemented effective policies and procedures for finance and actions reviews for a total of 95 personnel
- Corrected 95 personnel records resulting in a 100% increase in accuracy and efficiency within the organization
- Prepared accurate reports managed and supervised a total of seven clerks to ensure federal and organizational policies are compliant.
- Trained and supervised a team of seven administrative staff, ensuring all tasks were completed on time and to a high standard
- Subtask: Safety Officer (February 2023- September 2023)
- Coordinated with outside vendors and civilian contractors on building workorders that helped reduced risks of mishandling equipment and vehicular fluids, resulting in the company being the top recommended workforce in the installation
- Successfully implemented policies and procedures that help educate public for Hazardous Materials Handling
- Remained as the first point of contact for any operational trainings ensuring the whole organization was aware of safety precautions and safety procedures
- Ensured organization was within OSHA and company regulations for a total of 95 personnel
Program Coordinator
U.S. Army
JBER, AK
05.2021 - 02.2023
- Developed standard procedures and policies in accordance with regulations for a total of 154 personnel.
- Designed and created program materials and resources to communicate program activities, resulting in a 90% trained environment.
- Implemented training to supervisors within the organization on working with a comprehensive program management system that reduced administrative workload by 60%.
- Successfully sent 76 personnel out of 154 personnel to career progressive courses, resulting in a 50% increase for promotions amongst the organization.
Facility Manager
U.S. Army
Fort Bragg, NC
02.2020 - 05.2021
- Served as a liaison for a total of 130 personnel with building deficiencies, inventories, and shortages of supply with federal contractors within the installation.
- Negotiated and managed contracts with vendors and suppliers
- Organized and managed building facilities for the wellness of living estate for a total of 45 personnel out of 130 personnel.
- Supervised the renovation of the facility, ensuring completion of the project within a timely manner.
Administrative Clerk
U.S. Army
Fort Bragg, NC
05.2017 - 02.2020
- Conducted analysis of financial estates and reviewed records for over 412 personnel.
- Delivered exceptional customer service while managing documentation and mail operations efficiently.
- Drafted, edited, and corrected professional documents within established timelines.
- Represented administrative team in operational training to align employee actions with organizational goals.
Education
Bachelor’s degree - health information management
American Public University
Charles Town, West Virginia11-2027
Associate degree - Electronics
College of Micronesia-FSM
Palikir, Federated States of Micronesia01.2016
Skills
- Employee record keeping
- Office equipment management
- Customer service
- Medical records management
- Microsoft Office proficiency
- Administrative support
- Critical thinking and analysis
- Problem-solving skills
- Quick learner
- Adaptability and flexibility
- Analytical and logical thinking
- Dependability and punctuality
- Initiative and self-motivation
- Professional communication skills
- Organizational abilities
- Public speaking expertise
- Clerical proficiency
- Customer service excellence
- Collaboration and teamwork
- Leadership capabilities
- Task management strategies
- Volunteer engagement
- Positive workplace culture
- Detail orientation
- Empathy in interactions
- Professionalism in conduct
- Office equipment operation
Timeline
Medical Records Clerk
Lexington Regional Health Center
10.2023 - 05.2024
Administrative Supervisor
U.S. Army
02.2023 - 09.2023
Program Coordinator
U.S. Army
05.2021 - 02.2023
Facility Manager
U.S. Army
02.2020 - 05.2021
Administrative Clerk
U.S. Army
05.2017 - 02.2020
Bachelor’s degree - health information management
American Public University
Associate degree - Electronics
College of Micronesia-FSM