Jineka Leonard
Allen,TX
Summary
Results-driven professional with extensive knowledge of insurance regulations and compliance. Skilled in performing detailed claims investigations and evaluating damages to assess liability. Excellent communication and interpersonal skills with a talent for negotiating successful settlements and maintaining positive client relationships. Troubleshooting and resolving complex issues. Talented Claims Adjuster emphasizing effective time management, cost control and mediation. Self-motivated and customer-focused. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claim Adjuster
State Farm
04.2022 - Current
- Collaborate with State Farm agents, staff, and various vendors to ensure loss reports are efficiently filed in a timely manner.
- Assist in the development and onboarding of new claim associates by ensuring their understanding of the specified claim processes.
- Communicate clear claim decisions with customers and empathetically provide remarkable customer service.
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Lead team huddles and discussed important claim-related topics, which positively impacted the overall team performance.
Dental Assistant
Center of Endodontics
04.2020 - 06.2021
- Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments.
- Performed chairside duties, such as suctioning, handing instruments, mixing materials, and applying topical anesthetics.
- Sterilized and disinfected instruments and treatment rooms.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Education
Human Resources Management
Collin Community College
Plano, TX05-2026
Bachelor of Science (B.S.) - Education
Grambling State University
05.2011
Skills
- Conflict Resolution
- Decision-Making Skills
- Ability to multitask
- Strong critical thinking
- Attention to Detail
- Resourcefulness
- Accountability
- Strong written and verbal communication skills
- Insurance policy coverage knowledge
- Medical Coding
- Claims investigations
Certification
Claims Adjuster License
Timeline
Claim Adjuster
State Farm
04.2022 - Current
Dental Assistant
Center of Endodontics
04.2020 - 06.2021
Human Resources Management
Collin Community College
Bachelor of Science (B.S.) - Education
Grambling State University