Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jinelle Johnson

Fort Lauderdale,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Loyalty Care Representative

DIRECTV
09.2021 - Current
  • Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigate and resolve customer inquiries and complaints quickly.
  • Recommend products to customers, thoroughly explaining details.
  • Maintain up-to-date knowledge of product and service changes.
  • Develop highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Deliver excellent customer service, resulting in consistent 94% customer satisfaction rating.
  • Adhere to appropriate legal scripting when required.
  • Developed new strategies for customer retention activities

Entrepreneur

Myself
03.2020 - Current
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Customer Service Representative

Arise
12.2019 - 06.2022
  • Arise Work from home
  • Provide the customers with guidance and information
  • Duties include answering to inquiries, giving instructions, promoting products and services and solving complaints
  • Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume)
  • Obtain and evaluate all relevant information to handle product and service inquiries

Home HealthCare Nurse

Maxim Home Health Agency
01.2012 - 04.2016
  • Responsible for managing routine and complex medical problems for a variety of physically impaired and bed bound patients
  • Responsible for patient management including conducting physical examinations, patient assessment, testing, wound care, and additional treat as necessary problems
  • Responsible for issuing additional patient services with other network health care professionals and testing service providers

Education

High School Diploma -

St. James High School, General Studies
Jamaica

Atlantic Technical Center

Broward College
Fort Lauderdale, FL
05.2023

Skills

  • TECHNICAL PROGRAMS & SKILLS
  • MS Office Suite: Word, Excel, PowerPoint; Windows XP / Vista; Lotus Notes; Type 60 WPM
  • Customer Service and Rapport
  • Menu Memorization and Presentation
  • Order Accuracy and Delivery
  • Guest Satisfaction
  • Contamination Prevention

Timeline

Loyalty Care Representative

DIRECTV
09.2021 - Current

Entrepreneur

Myself
03.2020 - Current

Customer Service Representative

Arise
12.2019 - 06.2022

Home HealthCare Nurse

Maxim Home Health Agency
01.2012 - 04.2016

High School Diploma -

St. James High School, General Studies

Atlantic Technical Center

Broward College

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