Jinez L. Luihn
Jacksonville,FL
Summary
Enthusiastic, Compassionate, and Dedicated professional with 8 years of experience in the Hospitality and Tourism industry. Committed to creating positive and memorable experiences with every interaction. Extensive experience in Rapport Building, Administrative Support, and Customer Service. Proficient in Microsoft Office, FOSSE, Fusion, Oracle, and Opera Cloud Software.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Lead | Task Force
Springhill Suites By Marriott
Jacksonville Beach, FL
07/10/23 - Current
- Assisted in Task Force Management front desk operations to ensure a smooth and easy transition throughout the property renovation and guest stay satisfaction.
- Trained new agents at both properties on property knowledge, Front Desk and Hotel operations, and enrollment pitching.
- Greeted guests warmly, issued room keys, and provided information about property amenities, services, and local attractions.
- Handled payment processing, provided customers with receipts, and resolved guest concerns.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns, and developing creative solutions to guest concerns.
- Promoted loyalty by signing customers up for the Marriott Bonvoy rewards program, and encouraged repeat stays through exceptional service.
- Assisted Sales by being the first point of contact for prospective clients, generating reports, setting up and tearing down banquet and conference rooms, while establishing rapport with businesses and individuals.
- Provided excellent customer service while upholding company policies.
- Responsible for placing orders, maintaining inventory, and organizing stock on the floor and Marketplace storage.
- Assisted other departments in ensuring optimum service to guests.
Spa Associate
Hand and Stone Massage and Facial
Jacksonville, FL
02.2023 - 07.2023
- Primary point of contact for members and guests, delivering information on spa products, services, and monthly promotions.
- Performed administrative tasks, such as answering phones, scheduling appointments, taking payments, and handling inquiries.
- Kept up to date on appointment availability, spa services, and schedules to provide clients with accurate information and effective service.
- Encouraged and promoted loyalty by signing customers up for Membership program by providing exceptional Customer Service.
- Monitored stock levels within the spa retail area, ensuring an adequate supply of items for sale.
- Assisted management in training new associates on knowledge of spa services, POS, and membership pitching.
Pool Attendant
Guy Harvey Resort on St. Augustine Beach
Saint Augustine, FL
04.2021 - 03.2023
- Greeted and welcomed, checked passes, and provided information on property, available amenities, and surrounding areas to guests.
- Assisted with pool evacuation during weather events or emergencies.
- Organized and Maintained cleanliness of recreation areas including Cabanas, Beach Chair and Umbrella Rentals, and Pool Decks.
- Assisted Food and Beverage in: Banquets, Hosting, Serving, Food-running and Bussing.
Recreation Attendant
Margaritaville Resort Orlando
Kissimmee, FL
06.2019 - 12.2021
- Built relationships with members and guests and created warm and welcoming environment that promoted future visits.
- Catered to guests with an enthusiastic and helpful demeanor to promote positive and memorable experiences.
- Responded promptly to customer inquiries or complaints regarding services offered by the facility.
- Coordinated and managed age-appropriate activities for families.
- Upsold and informed guests on Cabanas Packages.
- Responsible for maintaining the cleanliness of decks, towel stock levels, and setup/teardown for Cabanas at all pools.
Education
Bachelor of Arts - Hospitality And Tourism Management
Flagler College
Saint Augustine, FLMinor - Marketing
Flagler College
Saint Augustine, FLSkills
- Client Rapport
- Guest Relations
- Data Entry
- Front Office Support
- Conflict Management
- Administrative Support
- Oral and Written Communications
- Sales and Upselling
- Multi-line Telephone Skills
- Membership Enrollment and Sales
Certification
- FEMA IS-00907: Active Shooter February 2020
- FEMA IS-00914: Surveillance Awareness: What Can You Do? February 2020
- FEMA IS-00906: Basic Workplace Security Awareness February 2020
Key Projects
- The Players Championship, Garb Sales Rep, TPC, Ponte Vedra, FL March '24, '25
- The Players Championship, TPC, Ponte Vedra, FL March '20, '22, '24, '25
- Flagler College Wine Festival & Cava Reception, Saint Augustine, FL February '20
- Daytona 500, Daytona, FL February '20
Languages
- English
- Spanish
- American Sign Language
Accomplishments
- Springhill Suites Oceanfront Jacksonville Beach: September '23 promoted to Market Champion.
Timeline
Spa Associate
Hand and Stone Massage and Facial
02.2023 - 07.2023
Pool Attendant
Guy Harvey Resort on St. Augustine Beach
04.2021 - 03.2023
Recreation Attendant
Margaritaville Resort Orlando
06.2019 - 12.2021
Front Desk Lead | Task Force
Springhill Suites By Marriott
07/10/23 - Current
Bachelor of Arts - Hospitality And Tourism Management
Flagler College
Minor - Marketing
Flagler College
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