Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JING LI

Portland,OR

Summary

Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.

Overview

7
7
years of professional experience

Work History

Service Coordinator Supervisor

National Oilwell Varco
09.2010 - 08.2014
  • Developed and implemented quality control and assurance procedures for service projects to deliver high standards of work on client projects.
  • Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.
  • Communicated with clients and service providers to provide updates on work progress.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.

Sales Assistant

Gretsch-Unitas Group
11.2009 - 08.2010
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.

Sales Assistant

American Air Filter Company
05.2007 - 10.2009
  • Gathered and prepared sales materials in preparation for sales meetings.
  • Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
  • Coordinated logistics and catering for meetings and sales events.
  • Prepared PowerPoint presentations and Word documents for sales presentations.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Master of Science - Computer Science

Portland State University
Portland, OR
09.2024

Bachelor of Arts - English Language And Literature

Central China Normal University
Wuhan, China
06.2006

Skills

  • Team Leadership
  • Customer Satisfaction
  • Customer Relationships
  • Stress Tolerance
  • Analytical and Critical Thinking
  • Programming Languages: C(intermediate), Python(intermediate), Java(intermediate), JavaScript(beginner), SQL(advanced)
  • Operating System: Windows, Linux

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Service Coordinator Supervisor

National Oilwell Varco
09.2010 - 08.2014

Sales Assistant

Gretsch-Unitas Group
11.2009 - 08.2010

Sales Assistant

American Air Filter Company
05.2007 - 10.2009

Master of Science - Computer Science

Portland State University

Bachelor of Arts - English Language And Literature

Central China Normal University

Similar Profiles

CREATE PROFILE
JING LI