Jing Feng Zhang
New York,NY
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
11
11
years of professional experience
Work History
Uber Driver
Uber Eats
New York, NY
01.2023 - Current
- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times.
- Communicated proactively with customers regarding order status and delays.
- Developed deep knowledge of local routes and area destinations.
Uber Driver
Uber
New York, NY
01.2020 - 01.2022
- Delivered exceptional service by efficiently navigating routes and ensuring timely passenger arrivals.
- Maintained vehicle cleanliness and safety standards, conducting routine inspections to enhance reliability.
- Adapted quickly to changing schedules and passenger needs, ensuring a positive ride experience.
- Utilized Uber's app features to optimize rideshare operations and maximize earnings through strategic route selection.
Restaurant Manager
Tops China Restaurant
Colonial Heights, VA
01.2015 - 01.2019
- Oversaw daily restaurant operations, ensuring high-quality service and customer satisfaction.
- Managed staff schedules, optimizing workforce efficiency and reducing labor costs.
- Handled customer complaints
- Implemented inventory control procedures, minimizing waste and improving stock management.
- Handled withdrawing and depositing money.
Education
GED -
Opportunities For A Better Tomorrow
01-2014
Skills
- Customer service
- Teamwork and collaboration
- Attention to detail
- Time management
Timeline
Uber Driver
Uber Eats
01.2023 - Current
Uber Driver
Uber
01.2020 - 01.2022
Restaurant Manager
Tops China Restaurant
01.2015 - 01.2019
GED -
Opportunities For A Better Tomorrow