Jingquan Feng
NEW YORK,NY
Summary
IT Support Technician with 2+ years experience in customer service. Experienced problem solver with the ability to demonstrate empathy by actively listening to the customer's concerns to provide effective communications. Able to effectively work both in a team environment as well as independently. Willing to Learn new technology to improve work performance. Fluent in English, Cantonese, and Mandarin.
Overview
8
8
years of professional experience
Work History
IT Field Support Technician
New York City Department Of Health And Mental Hygiene
Queens, NY
06.2022 - Current
- Improved system performance by troubleshooting and resolving hardware(computer, laptop and printer), software, and network issues.
- Enhanced customer satisfaction by providing timely and efficient technical support for various IT-related problems.
- Streamlined operations by implementing and maintaining inventory tracking systems for IT equipment.
- Reduced system downtime with proactive maintenance of hardware, software, and network components.
Translator and Interpreter(Vaccine Site)
ALanguageBank
Manhattan, NY
10.2021 - 05.2022
- ● Assisted an average of 30 customers per day by translating messages simultaneously or consecutively into specified languages
- Enhanced client satisfaction by delivering accurate translations and interpretations within tight deadlines.
- Translated documents from Chinese to English.
- Assisted in translating medical documents and consent forms, ensuring patients were well-informed about their inoculation.
Computer Lab Assistant
BMCC
Manhattan, NY
02.2016 - 03.2019
- Enhanced computer lab efficiency by maintaining and troubleshooting hardware and software issues.
- Improved user satisfaction by providing timely technical assistance to faculty, staff, and students.
- Streamlined lab processes through effective scheduling, resource allocation, and project management.
Education
Bachelor of Science - Computer Systems Technology
New York City College of Technology
300 Jay St, Brooklyn, NY 1120112.2023
Associate of Science - Computer Information System
Borough of Manhattan Community College
199 Chambers St, New York, NY 1000712.2019
High School Diploma -
Newtown High School
Elmhurst, NY12.2016
Skills
- Hardware Installation(Desktop, Printer/Scanner, Projector)
- PC/Laptop Problem Diagnostics
- Maintained network services, equipment, and various devices
- System reimaging
- Technical Support
- Equipment Configuration
- Remote Troubleshooting(Teamviewer)
- Microsoft 365 Office
- System Upgrades(Windows7/8/10/11)
- Basic Networking (LANs/WLANs/VPN, TCP/IP)
- Familiar with ticket system
Timeline
IT Field Support Technician
New York City Department Of Health And Mental Hygiene
06.2022 - Current
Translator and Interpreter(Vaccine Site)
ALanguageBank
10.2021 - 05.2022
Computer Lab Assistant
BMCC
02.2016 - 03.2019
Bachelor of Science - Computer Systems Technology
New York City College of Technology
Associate of Science - Computer Information System
Borough of Manhattan Community College
High School Diploma -
Newtown High School