Jing Sheng Wong
Phoenix,AZ
Summary
I'm graduated with an electronic department bachelor's degree certificate. I've worked in DAS for five years including one year of college internship. Three years' experience in service department (SRD) and two year experience in technical support department (TSD). In these years, I have studied hard to gain my professional ability and done every single cases on-site with high efficiency. Thanks for those senior who have taught me patiently, for now l've extensive knowledge of our company's facility technical logic, troubleshooting skills, facility maintenance, full facility installation SOP procedure, retrofit cases, software upgrades and effectively customer service. Now I'm as a FSE Team lead to leading my team to maintain high quality service in TSMC FAB 21. Thanks DAS for providing me chances to give out my potential.
Overview
8
8
years of professional experience
Work History
Lead Field Service Engineer
DAS Environmental Expert USA, Inc.
Phoenix, AZ
03.2023 - Current
- Currently work as a FSE Team Lead at DAS company, managing the installation and maintenance of DAS waste gas/waste water treatment equipment systems installed in TSMC FAB 21.
- Demonstrating expertise in equipment systems encompassing setup, operation, maintenance, calibration, equipment software upgrade, technical support, and troubleshooting to ensure my team FSE/FST train well. Supervised my team in the field, ensuring efficient and safe completion of work in accordance with DAS company and OSHA guidelines.
- Provide or create detail documentation including circuit diagrams, SOP, and instructions related to system upgrades or modifications.
- Enhanced communication skills to effectively address customer inquiries and provide technical support.
- Analyzed equipment system performance data to identify areas of improvement or potential problems.
- Travel to other customers and locations if requested.
Technical Support Engineer
DAS Environmental Expert Taiwan, Inc.
Hsinchu, Taiwan
03.2021 - 03.2023
- Specialized in troubleshooting technical issues cases related to WET and Burn WET tools at DAS company. Provide technical support to any Taiwan customer locations, such as TSMC FAB 12/14/15/18, Micron, Winbond, PSMC, etc.
- Collaborate with team or via ticket platform DAS HQ(Dresden) to diagnostics for investigating and troubleshooting equipment hardware or software issues to meet customer expectations.
- Following instruction to do the DAS equipment retrofit, modifications or upgrades based on DAS HQ(Dresden) change notifications.
- Participate in continuing education programs provided by DAS HQ(Dresden) to keep any hardware or software new technique.
- Provide real-time support to address customer technical concerns via phone, email, meeting and chat. Also provide technical training and support to the on-site service team for resolution of problem issues.
Field Service Technician
DAS Environmental Expert Taiwan, Inc.
Taichung, Taiwan
07.2019 - 03.2021
- Work as a FST on TSMC F15B, P6, and P7. Provide DAS equipment periodic maintenance, on-call duties, and troubleshooting assistance to customers.
- Ensure operational efficiency of DAS equipment by performing routine maintenance tasks and promptly addressing any issues with replacement parts.
- Led training sessions to ensure new employees maintained high work standards and met customer expectations.
- Install new DAS equipment in TSMC and successfully initiated operations to meet SL2 requirements.
Field Service Technician(Internship)
DAS Environmental Expert Taiwan, Inc.
Taichung, Taiwan
07.2018 - 07.2019
- Completed 1-year internship at DAS company, providing service on TSMC FAB 15 P6. Training and learning to DAS equipment with on-site senior.
- Trained to do equipment periodic maintenance, basic troubleshooting.
- Performed periodic maintenance for DAS equipment, ensuring good condition of personal protection equipment.
- 201903~201905 transferred to TSMC FAB 18 P1. Provide on-site colleague support and learning DAS equipment installation and took initiating operations to meet SL2 requirements with more experienced team members.
Production Line Worker(Part Time)
Mycarr Lighting Technology Co., Ltd
Changhua, Taiwan
11.2016 - 03.2019
- Used hand tools, power tools and other equipment to assemble components.
- Monitored production output and adjusted accordingly.
- Optimized production efficiency by adjusting programming of robotic arm machine settings.
- Produced quality products by palletizing, packaging and assembling finished items.
Education
Bachelor of Engineering - Electronic Engineering
Chienkuo Technology University
Taiwan07-2019
Skills
- Bilingual - Ability to speak, read and write English, Mandarin, Cantonese, Malay, Hakka
- Ability to communicate effectively with client, particularly introduce facilities knowledge and technology logic
- Expertise technical skills troubleshooting and finding root cause on mechanical or electrical object task As well mechanical or electrical component operation knowledge
- Ability to supervise team member get well trained and met client or company expectation
- Proficient with computer programs including Word, Excel, PowerPoint and Outlook
- Mature technique on equipment installation, planning, layout, startup, tuning, calibration, software upgrade skills
Professional Qualifications
- ESCAPE DUO ISC Training lvl 2
- STYRAX DUO ISC Training lvl 2
- SALIX ISC Training lvl 2
- AQUABATE ISC Training lvl 1
- TILIA ISC Training lvl 1
References
- Cantu, Rocky / Arizona Service Supervisor / j.cantu@das-ee.com
- Hsu, Chuck / Customer Care Director / chuck.hsu@das-ee.com
- Chen, Steven / Service Department Manager / steven.chen@das-ee.com
Timeline
Lead Field Service Engineer
DAS Environmental Expert USA, Inc.
03.2023 - Current
Technical Support Engineer
DAS Environmental Expert Taiwan, Inc.
03.2021 - 03.2023
Field Service Technician
DAS Environmental Expert Taiwan, Inc.
07.2019 - 03.2021
Field Service Technician(Internship)
DAS Environmental Expert Taiwan, Inc.
07.2018 - 07.2019
Production Line Worker(Part Time)
Mycarr Lighting Technology Co., Ltd
11.2016 - 03.2019
Bachelor of Engineering - Electronic Engineering
Chienkuo Technology University