Jingyi Qi
Arcadia,CA
Summary
Highly skilled Front Desk Cashier with experience in managing high-volume customer interactions, cash handling, and administrative tasks. Strong communication skills coupled with a friendly demeanor ensure smooth operations at front desk roles. Notable for improving customer satisfaction ratings through exceptional service and problem resolution. Successfully implemented innovative strategies resulting in increased operational efficiency and productivity.
Overview
3
3
Languages
2
2
years of professional experience
Work History
Front Desk Cashier&Customer Service
Dusu Bakery
Temple City, California
07.2026 - Current
- Processed customer transactions with accuracy using cash register system.
- Processed cash, credit, and digital transactions accurately during peak hours, ensuring efficient service.
- Greeted customers warmly at bakery counter, enhancing overall customer experience.
- Assisted customers in product selection and addressed inquiries regarding menu items.
- Maintained cleanliness and organization of front desk area and bakery displays.
- Coordinated with team members to maintain smooth daily operations, fostering a collaborative work environment.
Barista
3CAT
Arcadia, California
05.2026 - Current
- Crafted espresso drinks and specialty beverages, elevating customer satisfaction.
- Assisted customers with menu selections and provided tailored product recommendations.
- Resolved customer inquiries and issues promptly, building strong rapport with patrons.
- Collaborated with team members to ensure efficient service during peak hours, maintaining high customer turnover.
- Maintained cleanliness of workstations, equipment, and seating areas to uphold hygiene standards.
- Consistently adhered to food safety and sanitation standards throughout shifts.
- Stocked supplies efficiently in designated areas to ensure availability for staff. and organized inventory to ensure smooth operational flow.
Server
8 Pots Mini Hot Pot
Shenzhen, Guangdong
06.2025 - 08.2025
- Provided outstanding customer service in high-pressure dining environment, enhancing guest satisfaction.
- Guided guests in menu selections and swiftly addressed inquiries to improve dining experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Prepared tables with utensils, condiments, and glassware for efficient service.
- Managed cash transactions and processed payments accurately, ensuring efficient service at register.
Administrative Assistant
FuHao Ginseng
Baldwin Park, California
01.2025 - 06.2025
- Coordinated meetings and scheduled appointments for staff, improving team collaboration.
- Maintained organized filing systems for swift retrieval of vital documents.
- Processed incoming and outgoing correspondence to ensure timely communication.
- Handled phone calls and emails, ensuring effective business correspondence.
- Responded to customer inquiries, delivering information about products and services.
- Entered data into spreadsheets using Microsoft Excel to support data management.
Education
High School Diploma -
Arcadia Highschool
Arcadia, CA06-2026
High School Diploma -
University of California, Riverside
Riverside, CA08-2026
Skills
- Point of sale management
- Cash register operation
- Transaction accuracy
- Customer service excellence
- Sales support
- Problem resolution
- Team collaboration
- Effective communication
- Time management
- Reliability and punctuality
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
French
Professional
Timeline
Front Desk Cashier&Customer Service
Dusu Bakery
07.2026 - Current
Barista
3CAT
05.2026 - Current
Server
8 Pots Mini Hot Pot
06.2025 - 08.2025
Administrative Assistant
FuHao Ginseng
01.2025 - 06.2025
High School Diploma -
Arcadia Highschool
High School Diploma -
University of California, Riverside