Jingyi Xu
Certified Pharmacy Technician
Littleton,CO
Summary
Worked at Retail pharmacy for 3 years, with good customer service skills and communication, along with patient engagement and patient care. Medication knowledge and how to handle hazardous materials. Understands HIPAA laws and rules.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Certified Pharmacy Technician
Kroger
Littleton, CO
12.2021 - Current
- Data entry, filling prescriptions, negotiating with insurance, releasing medications, intake prescriptions, customer service, EPRN, compounding medications, Patient engagement, Patient care, Patient monitoring, managed over 50+ phone calls per day for patients needing medication assistance
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes
- Supported pharmacists in compounding custom medications according to individual patient needs
- Managed insurance billing and claims processing, streamlining reimbursement process for patients and pharmacy
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly
- Enhanced patient care by accurately filling and dispensing prescriptions in timely manner
- Developed systematic approach to organize medications, reducing errors and improving efficiency for workflow
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements
- Increased customer satisfaction by delivering friendly, personalized service during transactions
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience
- Maintained accurate inventory levels for efficient pharmacy operations and cost control
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume retail pharmacy environment
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Stocked, labeled, and inventoried medication to keep accurate records
Cashier
Kroger
Littleton, CO
07.2021 - 12.2021
- Bagging, checking, restocking carts, Cashiering, money management, performing customer service and support, Achieved fastest cashiers in local store, managed to satisfy 50+ customer per day for grocery shopping
- Streamlined checkout process for increased efficiency and reduced waiting times
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience
- Contributed to store success by maintaining high standards of cleanliness throughout
- Collaborated with team members to achieve sales targets and maintain clean, well-stocked store environment
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty
- Provided backup support for other departments when needed, showcasing versatility within retail environment
- Ensured compliance with company policies and procedures while processing transactions efficiently
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes
- Resolved customer complaints professionally, leading to improved customer relations and loyalty
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers
- Greeted customers entering store and responded promptly to customer needs
- Helped customers complete purchases, locate items, and join reward programs
- Welcomed customers and helped determine their needs
- Worked closely with shift manager to solve problems and handle customer concerns
- Addressed customer needs and made product recommendations to increase sales
- Restocked and organized merchandise in front lanes
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Operated cash register to record transactions accurately and efficiently
- Monitored self-checkout systems and provided help in resolving complex problems
- Lifted up to 50 pounds at once and used forklift to move heavier loads
Crew Member
Papa Murphy's
Littleton, CO
02.2021 - 06.2021
- Customer service, food safety, customer support, cashier, performed pizza making, increased speed of customer outflow, managed to make 30+ pizzas per day
- Maintained clean and organized workspace for efficient pizza making, ensuring optimal productivity
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences
- Implemented creative problem-solving techniques when faced with equipment malfunctions or unexpected challenges during busy shifts
- Participated in regular staff meetings to provide input on ways to improve overall operations and customer experiences
- Contributed to menu development by suggesting new pizza combinations based on customer feedback and market trends
- Supported restaurant success through diligent preparation of fresh ingredients for use in daily operations
- Upheld brand reputation through consistently producing visually appealing pizzas that met company presentation standards
- Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly
- Ensured adherence to safety procedures and protocols while working in fast-paced kitchen environment
- Fostered positive relationships with suppliers to ensure timely delivery of fresh ingredients necessary for daily production demands
- Increased efficiency by mastering point-of-sale systems used for order inputting and tracking throughout sales
- Wiped down counters and food prep stations using bleach and clean cloths
- Prioritized strict adherence to food safety regulations, maintaining clean work area free from cross-contamination risks at all times
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments
- Prepared raw materials for cooking by cutting vegetables and preparing dough
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety
- Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly
- Packaged, arranged and labeled ingredient stock, storing at established temperatures
- Suggested actionable improvements to streamline training procedures
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods
- Followed company recipes and production standards to satisfy customers
- Trained and assisted new kitchen staff members
- Received and stored food supplies, raw materials and other ingredients
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
Crew Member/Cashier
McDonald's
Littleton, CO
04.2018 - 01.2021
- Customer service, customer support, food safety, food preparation, engaging with customers, cashier, managed over 100+ orders per day while maintaining cleanliness of kitchen, established solid connection with customers who often comes.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors
- Enhanced team productivity by maintaining clean and organized workspace for crew members
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed
- Helped maintained clean and welcoming dining area for customers, boosting overall satisfaction during their visit
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures
- Improved customer satisfaction by providing friendly and efficient service at register
- Contributed to increased sales by upselling menu items and promoting special offers
- Offered suggestions for process improvements that ultimately led to more efficient operations within store location
- Played key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout days
- Assisted in reducing wait times by efficiently managing customer queues during peak hours
- Provided exceptional customer service, addressing concerns or issues promptly and professionally
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
- Ensured accurate order fulfillment with diligent attention to details while assembling meals
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within such establishment
- Promoted positive work environment through effective communication and teamwork among staff members
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities
- Prepared products following restaurant, health, and safety standards and procedures
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Assisted other team members to achieve goals
- Collaborated with team members to complete orders
- Cleaned and maintained all areas of restaurant to promote clean image
- Became familiar with products to answer questions and make suggestions
- Operated cash register to ring up final bill and process various forms of payment
- Provided excellent customer service by greeting customers and meeting quality expectations
- Worked front counter, drive-thru and other areas
- Stocked shelves to organize aisles in assigned department
- Worked well with teammates and accepted coaching from management team
- Escalated problems or complaints to relevant supervisor or manager for resolution
- Kept food preparation area, equipment, and utensils clean and sanitary
- Took orders, prepared meals, and collected payments
- Accurately operated cash register to process customer payments
- Brewed coffee and tea and changed out drink station syrups
- Filled out daily shift log to record amount of food prepared, used and leftover
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
- Documented customer orders and conveyed special requests to kitchen staff
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Kept kitchen, counter and dining areas cleaned and sanitized
- Replenished serving stations with fresh food and cleaned up spills
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables
- Observed customer purchases in line and differentiated between standard portions
- Kept drawer balanced by accurately processing cash, credit and debit payments
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
- Delivered exceptional service as illustrated through multiple positive Yelp reviews
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Streamlined checkout process for increased efficiency and reduced waiting times
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts
- Ensured compliance with company policies and procedures while processing transactions efficiently
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage
- Collaborated with team members to achieve sales targets and maintain clean, well-stocked store environment
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers
- Provided backup support for other departments when needed, showcasing versatility within retail environment
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes
- Resolved customer complaints professionally, leading to improved customer relations and loyalty
- Contributed to store success by maintaining high standards of cleanliness throughout facility
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
- Helped customers complete purchases, locate items, and join reward programs
- Worked closely with shift manager to solve problems and handle customer concerns
- Restocked and organized merchandise in front lanes
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Addressed customer needs and made product recommendations to increase sales
- Maintained current knowledge of store promotions and highlighted sales to customers
- Performed cash, card and check transactions to complete customer purchases
- Processed refunds and exchanges in accordance with company policy
- Operated cash register to record transactions accurately and efficiently
- Conducted inventory counts by adding each item in stock and documenting in computer system
- Used POS system to enter orders, process payments and issue receipts
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects
- Responded promptly to requests for assistance, spills and customer inquiries
- Identified and resolved discrepancies and errors in customer accounts
- Worked with floor team and managers to meet wide range of customer needs
- Learned duties for various positions and provided backup at key times
- Stocked, tagged and displayed merchandise as required
- Built relationships with customers to encourage repeat business
- Assisted customers with returns, refunds and resolving transaction issues
- Upsold additional products and services to customers, increasing revenue
- Greeted customers entering store and responded promptly to customer needs
Education
Some College (No Degree) - Biochemistry
Metropolitan State University of Denver
Denver, CO 01.2023 - Current
Pharmacy Technician License -
PTCB
National 10.2023 - 10.2025
BLS/CPR/AED Certification -
Columbine High School
Littleton, CO 09.2021 - 09.2023
High School Diploma -
Columbine High School
Littleton, CO 08.2018 - 05.2021
Skills
Data entry (2 years)Compounding medications (2 years)Patient care (3 years)Patient service (3 years)
Pharmacy technician experience (3 years)
Medical billing (2 years)Bilingual (10 years)Insurance Verification (2 years)Customer service (6 years)Customer support (6 years)Drug storage procedures
Patient confidentiality
Drug Inventory Control
Insurance Billing
HIPAA Regulations
Medication Dispensing
Timeline
Pharmacy Technician License -
PTCB
10.2023 - 10.2025
Some College (No Degree) - Biochemistry
Metropolitan State University of Denver
01.2023 - Current
Certified Pharmacy Technician
Kroger
12.2021 - Current
BLS/CPR/AED Certification -
Columbine High School
09.2021 - 09.2023
Cashier
Kroger
07.2021 - 12.2021
Crew Member
Papa Murphy's
02.2021 - 06.2021
High School Diploma -
Columbine High School
08.2018 - 05.2021
Crew Member/Cashier
McDonald's
04.2018 - 01.2021