Jingyi Xu
Certified Pharmacy Technician
Littleton,CO
Summary
Worked at Retail pharmacy for 3 years, with good customer service skills and communication, along with patient engagement and patient care. Medication knowledge and how to handle hazardous materials. Understands HIPAA laws and rules.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Certified Pharmacy Technician
Kroger
Littleton, CO
12.2021 - Current
- Data entry, filling prescriptions, negotiating with insurance, releasing medications, intake prescriptions, customer service, EPRN, compounding medications, Patient engagement, Patient care, Patient monitoring, managed over 50+ phone calls per day for patients needing medication assistance
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes
- Supported pharmacists in compounding custom medications according to individual patient needs
- Managed insurance billing and claims processing, streamlining reimbursement process for patients and pharmacy
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly
- Enhanced patient care by accurately filling and dispensing prescriptions in timely manner
- Developed systematic approach to organize medications, reducing errors and improving efficiency for workflow
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements
- Increased customer satisfaction by delivering friendly, personalized service during transactions
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience
- Maintained accurate inventory levels for efficient pharmacy operations and cost control
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume retail pharmacy environment
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Stocked, labeled, and inventoried medication to keep accurate records
Cashier
Kroger
Littleton, CO
07.2021 - 12.2021
- Bagging, checking, restocking carts, Cashiering, money management, performing customer service and support, Achieved fastest cashiers in local store, managed to satisfy 50+ customer per day for grocery shopping
- Streamlined checkout process for increased efficiency and reduced waiting times
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience
- Contributed to store success by maintaining high standards of cleanliness throughout
- Collaborated with team members to achieve sales targets and maintain clean, well-stocked store environment
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty
- Provided backup support for other departments when needed, showcasing versatility within retail environment
- Ensured compliance with company policies and procedures while processing transactions efficiently
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes
- Resolved customer complaints professionally, leading to improved customer relations and loyalty
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers
- Greeted customers entering store and responded promptly to customer needs
- Helped customers complete purchases, locate items, and join reward programs
- Welcomed customers and helped determine their needs
- Worked closely with shift manager to solve problems and handle customer concerns
- Addressed customer needs and made product recommendations to increase sales
- Restocked and organized merchandise in front lanes
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Operated cash register to record transactions accurately and efficiently
- Monitored self-checkout systems and provided help in resolving complex problems
- Lifted up to 50 pounds at once and used forklift to move heavier loads
Crew Member
Papa Murphy's
Littleton, CO
02.2021 - 06.2021
- Customer service, food safety, customer support, cashier, performed pizza making, increased speed of customer outflow, managed to make 30+ pizzas per day
- Maintained clean and organized workspace for efficient pizza making, ensuring optimal productivity
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences
- Implemented creative problem-solving techniques when faced with equipment malfunctions or unexpected challenges during busy shifts
- Participated in regular staff meetings to provide input on ways to improve overall operations and customer experiences
- Contributed to menu development by suggesting new pizza combinations based on customer feedback and market trends
- Supported restaurant success through diligent preparation of fresh ingredients for use in daily operations
- Upheld brand reputation through consistently producing visually appealing pizzas that met company presentation standards
- Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly
- Ensured adherence to safety procedures and protocols while working in fast-paced kitchen environment
- Fostered positive relationships with suppliers to ensure timely delivery of fresh ingredients necessary for daily production demands
- Increased efficiency by mastering point-of-sale systems used for order inputting and tracking throughout sales
- Wiped down counters and food prep stations using bleach and clean cloths
- Prioritized strict adherence to food safety regulations, maintaining clean work area free from cross-contamination risks at all times
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments
- Prepared raw materials for cooking by cutting vegetables and preparing dough
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety
- Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly
- Packaged, arranged and labeled ingredient stock, storing at established temperatures
- Suggested actionable improvements to streamline training procedures
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods
- Followed company recipes and production standards to satisfy customers
- Trained and assisted new kitchen staff members
- Received and stored food supplies, raw materials and other ingredients
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
Crew Member/Cashier
McDonald's
Littleton, CO
04.2018 - 01.2021
- Customer service, customer support, food safety, food preparation, engaging with customers, cashier, managed over 100+ orders per day while maintaining cleanliness of kitchen, established solid connection with customers who often comes.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors
- Enhanced team productivity by maintaining clean and organized workspace for crew members
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed
- Helped maintained clean and welcoming dining area for customers, boosting overall satisfaction during their visit
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures
- Improved customer satisfaction by providing friendly and efficient service at register
- Contributed to increased sales by upselling menu items and promoting special offers
- Offered suggestions for process improvements that ultimately led to more efficient operations within store location
- Played key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout days
- Assisted in reducing wait times by efficiently managing customer queues during peak hours
- Provided exceptional customer service, addressing concerns or issues promptly and professionally
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
- Ensured accurate order fulfillment with diligent attention to details while assembling meals
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within such establishment
- Promoted positive work environment through effective communication and teamwork among staff members
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities
- Prepared products following restaurant, health, and safety standards and procedures
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Assisted other team members to achieve goals
- Collaborated with team members to complete orders
- Cleaned and maintained all areas of restaurant to promote clean image
- Became familiar with products to answer questions and make suggestions
- Operated cash register to ring up final bill and process various forms of payment
- Provided excellent customer service by greeting customers and meeting quality expectations
- Worked front counter, drive-thru and other areas
- Stocked shelves to organize aisles in assigned department
- Worked well with teammates and accepted coaching from management team
- Escalated problems or complaints to relevant supervisor or manager for resolution
- Kept food preparation area, equipment, and utensils clean and sanitary
- Took orders, prepared meals, and collected payments
- Accurately operated cash register to process customer payments
- Brewed coffee and tea and changed out drink station syrups
- Filled out daily shift log to record amount of food prepared, used and leftover
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
- Documented customer orders and conveyed special requests to kitchen staff
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Kept kitchen, counter and dining areas cleaned and sanitized
- Replenished serving stations with fresh food and cleaned up spills
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables
- Observed customer purchases in line and differentiated between standard portions
- Kept drawer balanced by accurately processing cash, credit and debit payments
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
- Delivered exceptional service as illustrated through multiple positive Yelp reviews
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Streamlined checkout process for increased efficiency and reduced waiting times
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts
- Ensured compliance with company policies and procedures while processing transactions efficiently
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage
- Collaborated with team members to achieve sales targets and maintain clean, well-stocked store environment
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers
- Provided backup support for other departments when needed, showcasing versatility within retail environment
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes
- Resolved customer complaints professionally, leading to improved customer relations and loyalty
- Contributed to store success by maintaining high standards of cleanliness throughout facility
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
- Helped customers complete purchases, locate items, and join reward programs
- Worked closely with shift manager to solve problems and handle customer concerns
- Restocked and organized merchandise in front lanes
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Addressed customer needs and made product recommendations to increase sales
- Maintained current knowledge of store promotions and highlighted sales to customers
- Performed cash, card and check transactions to complete customer purchases
- Processed refunds and exchanges in accordance with company policy
- Operated cash register to record transactions accurately and efficiently
- Conducted inventory counts by adding each item in stock and documenting in computer system
- Used POS system to enter orders, process payments and issue receipts
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects
- Responded promptly to requests for assistance, spills and customer inquiries
- Identified and resolved discrepancies and errors in customer accounts
- Worked with floor team and managers to meet wide range of customer needs
- Learned duties for various positions and provided backup at key times
- Stocked, tagged and displayed merchandise as required
- Built relationships with customers to encourage repeat business
- Assisted customers with returns, refunds and resolving transaction issues
- Upsold additional products and services to customers, increasing revenue
- Greeted customers entering store and responded promptly to customer needs
Education
Some College (No Degree) - Biochemistry
Metropolitan State University of Denver
Denver, CO 01.2023 - Current
Pharmacy Technician License -
PTCB
National 10.2023 - 10.2025
BLS/CPR/AED Certification -
Columbine High School
Littleton, CO 09.2021 - 09.2023
High School Diploma -
Columbine High School
Littleton, CO 08.2018 - 05.2021
Skills
Data entry (2 years)undefined
Timeline
Pharmacy Technician License -
PTCB
10.2023 - 10.2025
Some College (No Degree) - Biochemistry
Metropolitan State University of Denver
01.2023 - Current
Certified Pharmacy Technician
Kroger
12.2021 - Current
BLS/CPR/AED Certification -
Columbine High School
09.2021 - 09.2023
Cashier
Kroger
07.2021 - 12.2021
Crew Member
Papa Murphy's
02.2021 - 06.2021
High School Diploma -
Columbine High School
08.2018 - 05.2021
Crew Member/Cashier
McDonald's
04.2018 - 01.2021