Overview
Work History
Education
Skills
Timeline
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Jinhee Yu

Wilmington,DE

Overview

18
18
years of professional experience

Work History

Customer Service Officer

WarpEX Inc
Wilmington, DE
10.2013 - 02.2017
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Handled escalated customer complaints and disputes in a professional manner.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Resolved customer issues in an efficient and timely manner.
  • Provided general administrative support including filing documents, scheduling appointments.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Medical Assistant

Ga Hyuk
Incheon In South Korea, Incheon In South Korea
02.1999 - 04.2006
  • Processed orders for medical supplies and lab equipment.
  • Handled general office duties to support administrative staff during peak hours.
  • Inspected equipment to ensure proper working order prior to use on patients.

Education

Bachelor of Arts - Computer Industrialdian

Bucheon University
Bucheon In South Korea
02-2002

Skills

  • Customer service
  • Payment processing
  • Conflict resolution
  • Order management
  • Administrative support
  • Customer relationship management

Timeline

Customer Service Officer

WarpEX Inc
10.2013 - 02.2017

Medical Assistant

Ga Hyuk
02.1999 - 04.2006

Bachelor of Arts - Computer Industrialdian

Bucheon University

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Jinhee Yu