Jinhee Yu
Wilmington,DE
Overview
18
18
years of professional experience
Work History
Customer Service Officer
WarpEX Inc
Wilmington, DE
10.2013 - 02.2017
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Handled escalated customer complaints and disputes in a professional manner.
- Updated system with order specifics and customer details, preferences, and billing information.
- Resolved customer issues in an efficient and timely manner.
- Provided general administrative support including filing documents, scheduling appointments.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Medical Assistant
Ga Hyuk
Incheon In South Korea, Incheon In South Korea
02.1999 - 04.2006
- Processed orders for medical supplies and lab equipment.
- Handled general office duties to support administrative staff during peak hours.
- Inspected equipment to ensure proper working order prior to use on patients.
Education
Bachelor of Arts - Computer Industrialdian
Bucheon University
Bucheon In South Korea02-2002
Skills
- Customer service
- Payment processing
- Conflict resolution
- Order management
- Administrative support
- Customer relationship management
Timeline
Customer Service Officer
WarpEX Inc
10.2013 - 02.2017
Medical Assistant
Ga Hyuk
02.1999 - 04.2006
Bachelor of Arts - Computer Industrialdian
Bucheon University