Summary
Overview
Work History
Education
Timeline
Generic

Jin Hyung Suk

Phoenix

Summary

Seeking a position to bring enthusiasm, dedication, responsibility, and excellent work ethic, combined with the desire to utilize my problem solving and passion to assist others to accomplish their goals. Committed to increasing productivity and customer satisfaction while driving revenue and sales.

Overview

12
12
years of professional experience

Work History

Mortgage Sales Manager

AmeriSave Mortgage
07.2020 - Current
  • Perform Sales Training with new loan officers on a 1:1 basis and a group as large as 80+ - Managing performance and schedule for each loan officer to adhere to and ensure goals are met every month
  • Implementing new sales strategies and improvement to business systems/structures
  • Responsible for interviewing and hiring prospective employees - Coordinate closings - Handle Client and Employee escalations as needed - Establish and execute strategic plans to achieve sales targets/goals
  • Maintained knowledge of loan products, underwriting, processing procedures and general guidelines.
  • Met with applicants to obtain information for loan applications and answer questions about process.

Mortgage Loan Officer

AmeriSave Mortgage
07.2018 - Current
  • Solicit business from current and new clients for a home refinance and purhcase
  • Perform financial analysis for clients who are looking into refinancing their home
  • Performed financial counseling based on their needs and goals
  • High analytical skills, knowledge of FHA and HUD guidelines as well as knowledge of both conventional and government guidelines in underwriting
  • Assist clients through the Uniform Residential Loan Application
  • Use of loan underwriting software such as DU/LP systems
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Worked with underwriters to fix application problems and resolve issues.

Mortgage Loan Officer

Paramount Mortgage/Loan Pal
08.2017 - 07.2018
  • Solicit business from current and new clients for a home refinance
  • Perform financial analysis for clients who are looking into refinancing their home
  • Performed financial counseling based on their needs and goals
  • High analytical skills, knowledge of FHA and HUD guidelines as well as knowledge of both conventional and government guidelines in underwriting
  • Assist clients through the Uniform Residential Loan Application
  • Use of loan underwriting software such as DU/LP systems

Mortgage Loan Originator

Quicken Loans
04.2016 - 08.2017
  • Solicit business from current and new clients for a home refinance
  • Perform financial analysis for clients who are looking into refinancing their home
  • Performed financial counseling based on their needs and goals
  • High analytical skills, knowledge of FHA and HUD guidelines as well as knowledge of both conventional and government guidelines in underwriting
  • Assist clients through the Uniform Residential Loan Application
  • Use of loan underwriting software such as DU/LP systems.

Financial Crimes Specialist

Wells Fargo Chandler
08.2014 - 02.2016
  • Investigating and resolution of customer disputes on Visa Debit Card Transactions
  • Research and analyze complex transactions, claims and documentation using multiple online systems with technical proficiency
  • Gather pertinent information to process and resolve claims by communicating with clients and merchants to determine the outcome of a dispute
  • Use Regulation E guidelines to recover funds for customers in a timely manner
  • Use of excellent communication skills to conduct thorough questionnaires while documenting and researching all required information to assist the clients in resolving their claim.

Risk Analyst

Charles Schwab
08.2011 - 07.2013
  • Ensuring all Schwab Bank documents are accurate, complete, and compliant to company and industry guidelines
  • Functioned as a key contributor with demonstrated knowledge of Anti-Money Laundering provisions
  • Minimizing risk by analyzing potential client(s) credit history and background
  • Provide Schwab’s investors with excellent service and help the firm to be in compliance with the
  • USA Patriot Act
  • Reviewed all Schwab client information is accurate and current to enable Schwab to form reasonable belief client(s) are in compliance with Customer Identification Program
  • Provide the firm its due diligence by analyzing with a written report potential risk for potential crime (blue and white collar) for existing Schwab clients
  • Remediate all organizational accounts within Schwab to ensure they meet company and industry guidelines
  • Provide and project excellent client service and professional image via phone to clients responding to correspondence regarding Patriot Act Verification or Schwab Bank letters sent per analyst
  • Excelled in an environment where being thorough, attention to detail, punctual and as well as working in a competitive team environment is at its utmost importance
  • Approve and deny applicants based on their financial profile and risk.

Education

Business Management

Grand Canyon University
2012

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University of Arizona
2008

Timeline

Mortgage Sales Manager

AmeriSave Mortgage
07.2020 - Current

Mortgage Loan Officer

AmeriSave Mortgage
07.2018 - Current

Mortgage Loan Officer

Paramount Mortgage/Loan Pal
08.2017 - 07.2018

Mortgage Loan Originator

Quicken Loans
04.2016 - 08.2017

Financial Crimes Specialist

Wells Fargo Chandler
08.2014 - 02.2016

Risk Analyst

Charles Schwab
08.2011 - 07.2013

Business Management

Grand Canyon University

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University of Arizona

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Jin Hyung Suk