Jinky Samson

Assist agent in meeting quotas, maintain retention, provide high level customer service.

Make necessary follow-ups with customers such as required documentation.

Evaluate coverage risk, analyze and provide solutions to critical problems with little or no supervision.

Expert in Liberty Mutual's computer system such as CSW, billing CBS, RCT, and familiar with Choice carrier portals.

Provide policy reviews, cross-sell, process transaction both Liberty Mutual and Choice policies

Delivered high level of service and support to each customer.

Met or exceed revenue objectives by cross selling to customer during service account reviews and sales follow-ups.

Evaluated customer account to assess current issues and determine potential solutions.

Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.