Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jinky Sarmiento

Baraboo,WI

Summary

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Bartender

Kalahari Resorts
11.2022 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed strict recipes and drink measurements to minimize product used.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Supervisor

Kalahari Resorts
03.2021 - Current


  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Resident Advisor

Bunker Run Housing
03.2021 - 03.2022
  • Enhanced resident satisfaction by promptly addressing concerns and providing solutions.
  • Managed conflicts among residents effectively, ensuring a peaceful living environment.
  • Conducted regular room inspections to maintain cleanliness and safety standards within the residential facility.
  • Developed strong relationships with residents, fostering a supportive and inclusive living community.
  • Coordinated move-in and move-out processes, ensuring smooth transitions for new and departing residents.
  • Monitored building security by conducting routine rounds throughout the facility.
  • Supported personal needs of residents dealing with diverse conditions.

Education

Bachelor of Science - Tourism Management

International School of Asia And The Pacific
Philippines
06.2019

Skills

  • Menu Memorization
  • Hospitality service
  • Team training and development
  • Inventory
  • Strong multitasking
  • Team player attitude
  • Cleanliness and hygiene
  • Food and Beverage Service
  • Staff Management
  • Schedule development
  • Inventory Control
  • Training and mentoring
  • Adaptability
  • Organizational Skills
  • Time Management

Certification

Supervisor Track Class

Timeline

Bartender

Kalahari Resorts
11.2022 - Current

Supervisor

Kalahari Resorts
03.2021 - Current

Resident Advisor

Bunker Run Housing
03.2021 - 03.2022

Bachelor of Science - Tourism Management

International School of Asia And The Pacific

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Jinky Sarmiento