Jinky Wagenseller

Mechanics Bank

05.2012 - Current

Streamlined branch operations for increased efficiency through regular process evaluations and improvements.
Collaborated with other departments to ensure seamless delivery of services, improving overall customer experience.
Oversaw daily branch operations, maintaining a well-organized and efficient work environment for staff members.
Implemented risk management strategies to minimize potential losses from fraudulent activities or operational errors within the branch.
Conducted regular audits for compliance with banking regulations, ensuring continuous adherence to established policies and procedures.
Monitored employee performance, providing constructive feedback and implementing corrective action plans as needed.
Managed teller line operations, ensuring accurate cash handling procedures were followed at all times.
Continuously updated knowledge of banking products and services, ensuring accurate and current information was provided to clients during consultations.
Trained staff in bank products, operations procedures and successful sales strategies.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.