Jinna Lin
Minnetonka,MN
Summary
Retail professional with extensive experience in cash handling and customer service. Demonstrated success in enhancing customer loyalty through effective engagement and upselling techniques. Proficient in security measures and conflict resolution, ensuring a positive shopping experience and operational efficiency.
Overview
10
10
years of professional experience
Work History
Retail Cashier
Target
Minnetonka, Minn
10.2018 - 06.2025
- Processed customer transactions efficiently at checkout stations.
- Maintained accurate cash drawer, balancing receipts daily.
- Assisted customers with product inquiries and store navigation.
- Handled returns and exchanges according to store policy.
- Collaborated with team members to ensure smooth operations.
- Restocked merchandise on shelves to maintain inventory levels.
- Promoted loyalty programs during customer interactions.
- Greeted customers professionally, ensuring a positive shopping experience.
Retail Cashier
Walgreens
Minnetonka, Minn
02.2022 - 09.2024
- Process customer transactions efficiently at checkout stations.
- Maintain accurate cash drawer and balance receipts daily.
- Assist customers with product inquiries and store navigation.
- Restock merchandise on shelves to maintain inventory levels.
- Greeted customers in a friendly and professional manner.
- Stocked shelves when needed and kept the sales floor neat and organized.
- Followed company policies regarding payment methods, discounts, refunds.
- Assisted other team members with their tasks as needed.
Receiving Associate
Macy's Department Store
Minnetonka, Min
02.2015 - 06.2019
- Received and inspected incoming merchandise for quality and accuracy.
- Collaborated with team members to streamline receiving processes.
- Documented received shipments in inventory management systems accurately.
- Managed returns processing by inspecting, sorting, and restocking merchandise efficiently.
- Sorted and labeled items according to size, type, style, color or product code.
- Organized backroom storage areas by item type in order to maximize space utilization.
- Stocked shelves with newly arrived inventory and removed outdated items.
- Utilized RF scanners to accurately track movement of merchandise within facility.
Education
High School Diploma -
Haikou Xiao Xue
Fuqing, Fujian China06-1991
Skills
- Cash handling and payment processing
- Point of sale operation
- Customer service and engagement
- Product knowledge and recommendations
- Sales promotion and upselling
- Store organization and opening/closing
- Return management and handling exchanges
- Conflict resolution and problem solving
- Loss prevention techniques
- Customer needs assessment
- Professionalism and courtesy
- Building customer loyalty
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Retail Cashier
Walgreens
02.2022 - 09.2024
Retail Cashier
Target
10.2018 - 06.2025
Receiving Associate
Macy's Department Store
02.2015 - 06.2019
High School Diploma -
Haikou Xiao Xue
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