Jinna Mboka

• Developing and maintaining production and operational schedules to meet business and customer requirements
• Efficiently allocating resources, including manpower, materials, and equipment, to ensure optimal productivity
• Oversee inventory levels, ensuring accurate tracking, efficient storage, and timely replenishment of materials and products
• Track and report on production and operational performance against established targets, making adjustments as necessary to stay on schedule
• Directly managing and overseeing a team of production/operations workers, including training, scheduling, performance evaluations, and providing constructive feedback
• Identifying and cultivating high-potential employees, providing opportunities for professional growth and development
• Ensuring that all products meet established quality standards and specifications.
• Implementing and sustaining continuous improvement initiatives, utilizing methodologies such as Lean and Six Sigma to enhance quality and efficiency
• Quickly identifying and resolving quality issues, employing root cause analysis and corrective action procedures
• Implement and enforce health and safety protocols to ensure a safe working environment for all employees.
• Ensuring all operations comply with relevant regulations, including OSHA standards and company policies.
• Conduct regular safety audits and risk assessments, addressing potential hazards promptly.

Successfully managed and supervised daily operations for a production facility/warehouse, ensuring on-time delivery and quality standards were consistently met.

• Led a team of 40+ employees, providing training, guidance, and performance feedback to drive team efficiency and morale.
• Implemented lean manufacturing principles and process improvements, resulting in a 10% increase in productivity and a 6% reduction in operational costs.
• Developed and enforced safety protocols, reducing workplace incidents by 50% and ensuring compliance with OSHA standards.
• Coordinated inventory management activities, including stocktaking, order fulfillment, and logistics, leading to improved inventory accuracy and reduced stockouts.
• Collaborated with cross-functional teams, including supply chain, quality assurance, and customer service, to streamline operations and enhance overall business performance.

• Conducted initial telephone intake of new clients and connected them with attorneys that matched their needs,
• Screened applicants for financial and legal standards of acceptance,
• Reviewed all case files, making changes and updates as necessary
• Managed and maintained the client legal tracking database and made updates as necessary
• Prepared monthly and quarterly reports on intake, referrals, open and closed cases, and attorney participation
• Assisted with general office duties, ordering supplies, and maintaining adequate supplies and inventory, Assisted with public community events and public outreach

• Assisted the Store Manager with all aspects of in-store operations,
• Managed and supervised employees and customer support specialists to ensure quality of work,
• Scheduled and maintained the shift schedules, requested time off, and monitored promptness,
• Performed light accounting/bookkeeping and maintained accountability of all monies,
• Completed reports, priced/ordered products, performed inventory audits, and loss prevention,
• Followed proper procedures when opening and closing business

• Provided complex administrative support to office staff,
• Acted as office receptionist and provided excellent customer service to all clients and staff
• Answered phones and pre-screened all calls accordingly, routed calls to proper personnel staff,
• Prepared letters, composed correspondence, generated reports, and small presentations
• Maintained leave records, temps timecards, ordered supplies, travel arrangements, scheduled appointments,
• Sorted and distributed mail, and maintained controls following established procedures
• Prepared a variety of status reports and distributed them accordingly