Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jinnefer Mendonsa

Honolulu

Summary

Hardworking, professional and passionate job seeker with strong organizational, technology, customer service and Guest service skills. Very eager to continue learning and developing new skills. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Guest Service Agent

Aqua Aston Hotels
05.2022 - Current
  • Greeted guests upon arrival by providing warm welcome.
  • Managed check-in and check-out procedures for guests.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Collected room deposits, fees, and payments.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Created welcoming and comfortable environment for guests.

Branch Service Representative

University Of Hawaii Federal Credit Union
07.2021 - 05.2022
  • Maintained friendly and professional customer interactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Cross-sold credit cards, loans and other bank products.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Processed applications for new accounts.
  • Executed wire transfers, stop payments and account transfers.
  • Established rapport with new clients to increase satisfaction and loyalty.

Guest Service Representative

Hilton Waikiki Beach
11.2018 - 03.2020
  • Primary role was to assure all guests who had access to the Executive Lunge area were satisfied with our hospitality and the food and beverage items provided.
  • Some jobs performed during shifts were setting up the lounge area for food and beverage services such as all machines were working properly and maintain service areas cleanliness.
  • Replenish when food and beverage items were low. Keeping a constant flow.
  • Periodically checking the dining area as well as pre-bussing tables to maintain cleanliness.
  • Most importantly, friendly guest interaction and assisting guests with inquiries and concerns, needs and suggestions.
  • Sharing the aloha spirit and developing relationships with new and returning guests to ensure guest satisfaction and loyalty.
  • End of shift duties included putting all items and away and cleaning the service areas for next service time.

Education

Bachelor of Science -

University of Phoenix
Honolulu, HI

High School Diploma -

Farrington High School
Honolulu, HI
01-2001

Skills

  • Account inquiries
  • Customer rapport
  • Guest check-in and check-out
  • Hospitality services
  • Guest communication
  • POS terminal operation
  • Cash handling experience
  • Payment collection
  • Guest services
  • Administrative skills
  • Listening skills
  • Writing and verbal communication
  • Guest service and assistance
  • Proficient in Microsoft and Opera systems
  • Baggage assistance
  • Concierge services
  • Cash management
  • Invoice processing
  • Complaint handling
  • Local attractions
  • Hospitality and service industry background
  • Issue resolution

Languages

English
Tagalog

Timeline

Guest Service Agent

Aqua Aston Hotels
05.2022 - Current

Branch Service Representative

University Of Hawaii Federal Credit Union
07.2021 - 05.2022

Guest Service Representative

Hilton Waikiki Beach
11.2018 - 03.2020

Bachelor of Science -

University of Phoenix

High School Diploma -

Farrington High School

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