JINNELY MONTENEGRO
Summary
Bilingual Escalation Specialist with 2+ years at Amazon's GSOC and Delivery Stations. Proven in handling high-severity incidents, conducting thorough investigations, and providing informed decisions. Strong problem-solving skills, self-motivated, and adept in fast-paced environments. Seeking an Investigations Specialist II role to leverage investigative expertise and contribute to business success.
Overview
4
4
years of professional experience
Work History
Escalation Specialist (Spanish)
Amazon.com, Inc. or its affiliates
Goodyear, AZ
04.2022 - Current
- Directly handled high severity incidents involving Flex DPs, ensuring thorough investigations and providing informed business decisions
- Demonstrated excellent individual problem-solving and analytical skills to review, investigate, and make sound business decisions
- Bilingual proficiency in Spanish and English, with strong written and verbal communication skills
- Championed proactive improvements and offered high-quality solutions to functional issues
- Worked on projects to design/improve tools or processes, testing and developing recommendations for management
Learning Ambassador
Amazon.com, Inc. or its affiliates
12.2019 - 04.2022
- Conducted audits during sorting and load-out processes, ensuring compliance with procedures and SLAs
- Demonstrated proficiency in problem-solving, repackaging, and handling spills safely
- Conducted new hire training and held certifications in Water Spider, Go Cart, and VRC
Skills
- Excellent individual problem-solving and analytical skills
- Strong written and verbal communication skills in both English and Spanish
- Self-motivated with a track record of handling high severity incidents and making informed business decisions
- Thrives in a fast-paced work environment, capable of working with minimal supervision
Languages
Spanish
Native/ Bilingual
Timeline
Escalation Specialist (Spanish)
Amazon.com, Inc. or its affiliates
04.2022 - Current
Learning Ambassador
Amazon.com, Inc. or its affiliates
12.2019 - 04.2022