Jinnine Nair
West Palm Beach,FL
Summary
Professional with strong expertise in administrative support and front office management. Excel in team collaboration and adaptable to evolving workplace needs. Contributes to smooth and efficient office workflow by handling phone calls and appointments, and maintaining organized records. Excellent communication skills, reliability, and proactive approach to problem-solving. Offering strong communication and interpersonal skills, eager to learn and develop within professional environment.
Overview
16
16
years of professional experience
Work History
Receptionist Administrator
The Club at Ibis
03.2024 - Current
- Answers and directs all incoming phone calls received at Concierge desk, along with professionally interacting with members and guests who are visiting the clubhouse.
- Use provided technology to create, make, and adjust event registrations and dining reservations, place to-go food orders, and manage the Club Concierge desk responsibilities.
- Directs members, guests, and vendors to the appropriate designated area of the clubhouse.
- Issues guest and houseguest passes following Club procedures.
- Accurately collects and confirms social event and Food & Beverage outlet reservations including date and time, dress code, total number in party, additional members in party, and communicates combined seating when necessary.
- Adheres to Club reservation polices, such as no standing reservations, honoring reservation opening start date and times, honoring maximum allowance or participants per seating, and no table allowance exceeding maximum size without approval from Food & Beverage management.
- Communicates to management team via email the all registration details count for all social events and Food & Beverage dining outlets.
- Reflects member’s requests such as dietary or allergy restrictions, specific table assignments or time preferences, in the comment section of reservation sheet and communicates to Food & Beverage management.
- Anticipates member’s needs and executes all members’ requests in a timely fashion. Maintains a professional and courteous approach with members and guests.
- Completes special projects as directed by the Director of Communications.
University Development Counselor
Grand Canyon University
07.2022 - 02.2024
- Participate in the selection of candidates for admission by reviewing and evaluating applications
- Develop professional relationships with prospective students and their families and high school counselors in assigned territories
- Communicate with prospective students, parents, and high school counselors by phone, email, and in-person and virtual meetings to guide them through the admission and enrollment process
- Travel to designated territories to recruit prospective students through in-person and virtual college fairs and high school visits with guidance counselors and students
- Maintain accurate records on all recruitment and yield activities
- Conduct large and small group information sessions for prospective students and families
- Oversee and participate in special programs and projects
- Conduct interviews with admission candidates
- Develop recruitment strategies to target specific student populations
- Conduct guided campus tours when student tour guides are not available
- Establish and maintain effective positive and collegial working relationships with others
Administrative and Reservations Captain
The Wianno Club
05.2013 - 10.2020
- Ensuring that all charges are correctly posted to the guest's bills following the standard procedures
- Support reservation operations by maintaining office systems and supervising staff
- Maintains reservation and office services by organizing office operations and procedures, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, assigning and monitoring clerical functions
- Design and implement office policies by establishing standards and procedures, measuring results against standards and making necessary adjustments
- Keep management informed by reviewing and analyzing special reports, summarizing information and identifying trends
- Designing, editing and updating of menus on all social platforms for member viewing
- Updating clubs website with information pertaining to member notifications, events and menus
Administrative Assistant
The Country Club at Mirasol
10.2012 - 03.2020
- Answer telephones, transferring callers appropriately
- Process accurate records for coding and tracking reservations
- Maintain good relations with all guests and implement procedures whilst giving special attention to VIPs
- Enter, change or cancel guest reservations onto the relevant system while assigning reservations at appropriate rates
- Ensuring that all charges are correctly posted to the guest's bills following the standard procedures
- Keep management informed by reviewing and analyzing special reports, summarizing information and identifying trends
- Designing and editing for the event department
- Designing and editing menus and liaising with the executive chef events department
- Monitoring and ordering inventory for office room and clubhouse supplies
- Managing incoming and outgoing correspondence, including emails, faxes, mail and packages
- Filing and organizing records, invoices and other important documentation
Account and Risk Service Host
Digi Outsource
03.2017 - 10.2017
- Monitor real time queues and identify high risk transactions within the business portfolio
- Monitor website traffic, conversions and brand maintenance
- Interact with banks and customers to validate information and to confirm or cancel authorizations
- Maintain fraud analysis models to improve efficiency and effectiveness of company systems
- Resolve queued transactions within the service level agreements to reduce the potential revenue losses
- Generate suspicious activity reports and risk management reports for managers
- Determine existing fraud trends by analyzing accounts and transaction patterns
- Innovate editorial and content creation calendars for various media platforms and outlets
- Create and update processes to improve productivity, including documentation and communication of processes
- Ensure performance and requirements are clearly communicated to the business & key stakeholders
Student Advisor - Head of Department
Management College of South Africa
01.2009 - 09.2012
- Providing educational guidance and assistance for students by planning schedules, recommending courses and determining appropriate education solutions for different types of students
- Provide group and individual orientations and give information to new and old students
- Assist students with the registration process, filing of documents, help in financial aid and provide case management to students who do not meet local educational requirement
- Advocate with an interdepartmental and interagency liaison
- Implement program offered in compliance with the government and educational policies
- Represent the students in disputes with local agencies and college authorities
- Monitor the participation and progress of students to ensure program compliance
- Create awareness of programs services offered by the institution
- Responsible for the arrangement of overtime payment for staff within the department
- Generating and processing all weekly and monthly reports indicating detailed descriptions of the departments work
Education
Communication Skills -
Management College of South Africa
Management Information Systems -
Management College of South Africa
Associate of Science - Financial Accounting
University of South Africa
Durban, South AfricaCertificate - Advanced Level - Teaching English as a Foreign Language
ITEFLI
Grade 12 -
Strelitzia Secondary School
Durban, South AfricaSkills
- Guest relations
- Meeting coordination
- Data entry
- Phone and email etiquette
- Customer service
- Microsoft office
- Multitasking and organization
- Administration and operations
- Customer service management
- Office management
- Documentation and recordkeeping
- Policy enforcement
Timeline
Receptionist Administrator
The Club at Ibis
03.2024 - Current
University Development Counselor
Grand Canyon University
07.2022 - 02.2024
Account and Risk Service Host
Digi Outsource
03.2017 - 10.2017
Administrative and Reservations Captain
The Wianno Club
05.2013 - 10.2020
Administrative Assistant
The Country Club at Mirasol
10.2012 - 03.2020
Student Advisor - Head of Department
Management College of South Africa
01.2009 - 09.2012
Management Information Systems -
Management College of South Africa
Communication Skills -
Management College of South Africa
Associate of Science - Financial Accounting
University of South Africa
Certificate - Advanced Level - Teaching English as a Foreign Language
ITEFLI
Grade 12 -
Strelitzia Secondary School
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