Jinny Bae
Rancho Cucamonga,CA
Summary
Dedicated customer service representative with expertise in problem solving and active listening. Proven ability to multitask and collaborate effectively within teams.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
The Frozen Bean
02.2011 - 09.2020
Provided high quality customer service by assisting clients in person and over the phone, resolving inquiries, and handling concerns professionally
Managed daily office operations including scheduling, filing, data entry, and record maintenance
Processed orders, payments, and invoices accurately while maintaining organized financial records
Coordinated communication between staff, management, and customers to ensure smooth operations
Maintained a clean, organized, and efficient front office environment
Assisted with inventory tracking and supply ordering
Supported management with administrative tasks and special projects as needed
Education
Associate of Science - Fashion Design
Fashion Institute of Design & Merchandising
Los Angeles, CA06-2000
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Office Administration
- Scheduling and Calendar management
- Payment processing and invoicing
- Multitasking and Time management
- Team Collaboration
- Problem solving
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Customer Service Representative
The Frozen Bean
02.2011 - 09.2020
Associate of Science - Fashion Design
Fashion Institute of Design & Merchandising