Jinny Boyd

• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Coordinated special projects and managed schedules.
• Evaluated employee records and productivity and submitted evaluation reports.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Responded to customer requests for products, services, and company information.
• Provided primary customer support to internal and external customers.
• Managed projects from procurement to commission.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Worked well in a team setting, providing support and guidance.
• Maintained professional, organized, and safe environment for employees and patrons.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Backed up or modified applications and related data to provide for disaster recovery.
• Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
• Collaborated with stakeholders to prepare plans and procedures to respond to emergency scenarios.
• Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
• Facilitated emergency management training for staff and conducted emergency drills.
• Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
• Applied for federal funding for emergency-management-related needs and administered and reported on progress of such grants.
• Proved successful working within tight deadlines and a fast-paced environment.
• Maintained current understanding of local, state and federal guidelines for emergency response.

• Devised processes to boost long-term business success and increase profit levels.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Developed and implemented strategies to maximize customer satisfaction.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Increased profit by streamlining operations.
• Partnered with vendors and suppliers to effectively manage and budget.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Trained and guided team members to maintain high productivity and performance metrics.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.

• Documented patient dental health information, medical history, and vital signs for future reference.
• Explained treatment procedures and instructed patients on home care guidelines.
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
• Prepared patient x-rays and images for dentist review.
• Served in US Navy

Local administered Project (LAP) Manual

Plan Development Process (PDP)

Title VI/ADA Training

Certified Project Management GDOT

FEMA IS-00700

FEMA IS 00200

FEMA IS 00100

FEMA IS 00559

FEMA IS 00800

FEMA IS 00552

FEMA IS 00554