Jinny Cui
Rancho Cucamonga,CA
Overview
17
17
years of professional experience
1
1
Certification
Work History
Licensed Insurance Sales Professional
New York Life & NYLIFE Securities
06.2023 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Continuously monitored industry trends and competitor offerings, adapting sales strategies as needed to maintain a competitive edge in the marketplace.
- Exceeded sales targets through consistent follow-up with leads and effective closing techniques.
- Established trust-based relationships with clients by maintaining open lines of communication throughout the entire sales process from initial contact to post-sale followup.
- Efficiently resolved complex customer inquiries by leveraging deep understanding of policy details and available resources.
Insurance Agent
Farmers Insurance Agency
06.2020 - 06.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions. Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
Marketing Advisor
Trip.com
12.2019 - 06.2020
- Collaborated with cross-functional teams to ensure consistent messaging across all marketing channels.
- Strengthened client relationships by providing tailored marketing advice and support
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Manage 50 email Dairy.
Assistant Director of Sales
Crown Plaza Guangzhou Science City
10.2016 - 10.2018
- Assessed client feedback regularly in order to make necessary adjustments or enhancements within the department''s approach.
- Managed a team of sales professionals, providing ongoing training and support to ensure high performance levels.
- Presented product demonstrations to prospective clients, showcasing unique features and benefits of offerings.
- Increased sales revenue by implementing effective marketing strategies and fostering strong client relationships.
- Oversaw key account management, building lasting relationships with clients to secure repeat business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Senior Business Development Manager
Crowne Plaza Guangzhou Science City
06.2016 - 09.2016
- Developed strong relationships with key clients, leading to long-term partnerships and increased loyalty.
- Increased sales revenue by strategically identifying and pursuing new business opportunities.
- Enhanced customer satisfaction by resolving issues promptly and implementing feedback-driven improvements.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Exceeded annual sales targets consistently by cultivating a high-performance team culture focused on results.
Account Manager
Crowne Plaza Guangzhou Science City
09.2014 - 05.2016
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
- Developed and implemented promotional strategies to increase occupancy.
Guest Loyalty Executive
Hotel Mulia Senayan
10.2012 - 11.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Organized exclusive events for VIP guests, creating memorable experiences that encouraged repeat visits.
- Handled complex situations involving dissatisfied customers, preserving positive relationships while addressing any issues at hand.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Management Trainee
Crowne Plaza Guangzhou Science City
02.2011 - 01.2012
- Collaborated with team members to ensure guest experience throughout their stay.
- Improved guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Conducted regular room inspections, ensuring adherence to high-quality standards for guest comfort and safety.
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Streamlined check-in and check-out processes by utilizing hotel management software effectively.
- Participated in staff training sessions to continuously improve knowledge of industry best practices and trends.
- Answered telephone calls and emails to assist customers in making reservations.
Front Office Trainee
Grand Hyatt Shanghai
02.2010 - 12.2010
- Managed check-in and check-out procedures for guests.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Resolved customer problems and complaints.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Kitchen Trainee
La Colombier Hotel in Geneva
12.2008 - 06.2009
- Maintained a safe working environment by following food safety guidelines and proper equipment usage.
- Developed unique menu items and plating presentations.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Prepped daily menu items to quickly deliver upon request.
Food and Beverage Trainee
Hotel Valaisia Cran Montana Switzerland
12.2007 - 05.2008
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Served meals to customers.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Contributed to the hotel''s reputation for excellent service by consistently receiving positive reviews from satisfied customers.
Education
Associate of Arts - Hotel Management
Les Roches Hotel Management School
Blueche ,Switzerland06-2010
Certification
- Life and Health Insurance License - CA- Department of Insurance.
- Property and Casualty License - CA- Department of Insurance
- Nationwide Mortgage Licensing System & Registry (NMLS) License -California DFPI
Languages
Korean
Native or Bilingual
Chinese (Mandarin)
Full Professional
English
Professional Working
Indonesian
Professional Working
Timeline
Licensed Insurance Sales Professional
New York Life & NYLIFE Securities
06.2023 - Current
Insurance Agent
Farmers Insurance Agency
06.2020 - 06.2023
Marketing Advisor
Trip.com
12.2019 - 06.2020
Assistant Director of Sales
Crown Plaza Guangzhou Science City
10.2016 - 10.2018
Senior Business Development Manager
Crowne Plaza Guangzhou Science City
06.2016 - 09.2016
Account Manager
Crowne Plaza Guangzhou Science City
09.2014 - 05.2016
Guest Loyalty Executive
Hotel Mulia Senayan
10.2012 - 11.2012
Management Trainee
Crowne Plaza Guangzhou Science City
02.2011 - 01.2012
Front Office Trainee
Grand Hyatt Shanghai
02.2010 - 12.2010
Kitchen Trainee
La Colombier Hotel in Geneva
12.2008 - 06.2009
Food and Beverage Trainee
Hotel Valaisia Cran Montana Switzerland
12.2007 - 05.2008
Associate of Arts - Hotel Management
Les Roches Hotel Management School
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