Jinny Phillips
Madison,Wisconsin
Summary
Registration Director with extensive experience in optimizing registration processes for non-profit organizations. Effective at improving efficiency of registration systems, ensuring accurate data collection and promoting positive guest experiences. Demonstrates strong organizational skills, problem-solving abilities, and expertise in customer service. Previous roles have seen significant improvements in client registration procedures and overall attendee satisfaction due to these strengths.
Overview
24
24
years of professional experience
Work History
Registration Director
Wisconsin Youth Company
Madison, WI
10.2021 - 05.2025
- Trained staff on registration systems and customer service best practices.
- Implemented policies to enhance the registration experience for participants.
- Analyzed customer feedback to identify areas for improvement in the registration process.
- Monitored changes in event regulations that may affect the registration process.
- Assisted with troubleshooting any problems encountered by clients while registering online.
- Resolved customer service issues related to registration processes.
- Processed payments quickly and accurately using various payment methods.
- Organized and maintained documents, files and records.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Pitched in to help with office tasks during busy periods and staff absences.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
Registrar
Wisconsin Youth Company
Madison , WI
04.2015 - 09.2021
- Managed student records and maintained confidentiality of sensitive information.
- Trained staff on registration procedures and system usage for efficiency improvements.
- Reviewed transcripts for accuracy, and addressed discrepancies with staff directly.
- Implemented procedural changes to enhance the registration experience for staff.
Office Manager
Wisconsin Youth Company
Office Manager, WI
09.2005 - 03.2015
- Managed daily office operations to ensure a smooth workflow.
- Supervised administrative staff and provided training on procedures.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Managed office budget to handle inventory, postage and vendor services.
- Developed and implemented office policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained confidential records relating to personnel matters.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Provided training to new hires on office policies and procedures.
Administrative Assistant
Wisconsin Your Company
Madison, WI
11.2001 - 08.2005
- Handled incoming correspondence, including emails and phone calls, efficiently.
- Maintained office supplies and inventory, ensuring availability of essential items.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Education
Bachelor of Arts - English/Communications
Maranatha
Watertown, WISkills
- Team leadership
- Staff training
- Planning and prioritization
- Registration systems
- Payment processing
- Customer service
- Policy implementation
- Reliability
- Conflict resolution
Timeline
Registration Director
Wisconsin Youth Company
10.2021 - 05.2025
Registrar
Wisconsin Youth Company
04.2015 - 09.2021
Office Manager
Wisconsin Youth Company
09.2005 - 03.2015
Administrative Assistant
Wisconsin Your Company
11.2001 - 08.2005
Bachelor of Arts - English/Communications
Maranatha