Jinomarie L. Myles
Cheektowaga,NY
Summary
To secure a position as a Customer Service Representative, utilizing my extensive experience in training, compliance, and customer support to deliver exceptional service and exceed organizational goals.
Well-qualified transportation and training professional adept at leading classes, writing materials and working with drivers on the road to maximize the effectiveness of courses. Excellent verbal and written communication skills paired with an organized and hardworking nature.
Overview
17
17
years of professional experience
Work History
Driver Trainer
Amazon DBU7 Delivery Station
08.2023 - Current
- Conduct daily training sessions for up to 30 participants, including in-station and drive-along programs
- Collaborate with Delivery Service Partners (DSPs), managers, and learning teams to develop and implement effective training programs
- Ensure adherence to safety protocols, DOT regulations, and operational standards, including driver vehicle inspection reports
- Perform performance audits, retraining, and process improvement initiatives for non-CDL drivers
- Support training operations at other Amazon sites as needed
- Evaluated driver performance through ride-along, providing constructive feedback for continuous improvement.
- Managed scheduling of training sessions to accommodate diverse availability needs among trainee groups while maximizing resource utilization efficiently and effectively.
Fulfillment Associate
Amazon Buff 5 Fulfillment Services
12.2021 - 07.2023
- Managed inventory well over 1,000 package daily , prepared customer orders, and loaded shipments efficiently
- Utilized scanners to track inventory, troubleshoot issues, and ensure quality standards were met
- Maintained accurate package scanning and documentation to uphold fulfillment metrics
Transportation Support
Amazon Transportation Team
02.2021 - 07.2023
- Enforced safety policies and ensured compliance with DOT regulations for vehicle operators
- Coordinated trailer arrivals and departures to maintain seamless site operations
- Completed driver vehicle inspection reports and addressed maintenance issues promptly
- Monitored delivery schedules, ensuring adherence to company and federal regulations
Packer
Amazon EWR 4 Fulfillment Services
01.2019 - 01.2020
- Picked and packed customer orders over 1,000 package to meet daily production targets
- Ensured compliance with safety standards during truck loading and unloading operations
- Participated in safety meetings to stay informed on corporate policies
- Maintained a clean and organized work environment, promoting safety and productivity.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Labeled containers, container tags or products.
Intermediate Treatment Associate
Mercy Hospital of Buffalo (Catholic Health System)
01.2019 - 12.2019
- Monitored patient behavior using AVA Tele sitter technology and assisted with patient care
- Take Blood pressure, read pulse, take patients temperatures.
- Make sure patients gets feed and bathe daily
- Change bedding daily.
- Promoted a safe therapeutic environment by adhering to strict confidentiality guidelines and reporting any concerns appropriately.
- Completed necessary reports and documentation on time and to specifications.
- Took and recorded patients' vital signs, documenting in medical charts.
Nurse Assistant
Mercy Hospital of Buffalo (Catholic Health System)
01.2017 - 12.2019
- Provided physical support to patients in daily activities and documented care interactions
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
Environmental Service Worker
Mercy Hospital of Buffalo (Catholic Health System)
01.2009 - 12.2017
- Maintained hospital cleanliness and adhered to strict infection control protocols
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Promoted sustainability within the organization by implementing eco-friendly cleaning practices and products where appropriate.
- Maintained strict adherence to organizational policies regarding confidentiality of sensitive information encountered while performing job duties.
- Reduced cross-contamination risks with thorough disinfection of high-touch surfaces in patient rooms, restrooms, and common areas.
- Increased overall safety for staff, patients, and visitors by maintaining a clean and hygienic environment.
- Improved facility cleanliness by consistently following established sanitation protocols and guidelines.
Stock Clerk
Wal-Mart
01.2015 - 12.2016
- Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Aided in warehouse space optimization through strategic reorganization of stored products for easier access.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Greeted customers and directed to requested products.
Sales Support
JC Penney
01.2010 - 12.2011
- Collaborated with sales support, client services and operations colleagues to deliver superior client service and maintain mutually beneficial relationships.
- Developed strong client relationships through prompt communication and excellent service quality.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
Dietary Aide
St. Francis of Williamsville (Catholic Health System)
01.2008 - 12.2009
- Prepared and served meals, monitoring patient food intake and reporting to dietitians
- Assisted in dietary functions following established health policies and procedures
Education
Bachelor - Health Care Administration
Western Governors University
Millcreek UT12-2028
Skills
- Customer Service & Support
- Patient Care & Assistance
- Communication & Team Collaboration
- Proficiency in Microsoft Office Suite
Timeline
Driver Trainer
Amazon DBU7 Delivery Station
08.2023 - Current
Fulfillment Associate
Amazon Buff 5 Fulfillment Services
12.2021 - 07.2023
Transportation Support
Amazon Transportation Team
02.2021 - 07.2023
Packer
Amazon EWR 4 Fulfillment Services
01.2019 - 01.2020
Intermediate Treatment Associate
Mercy Hospital of Buffalo (Catholic Health System)
01.2019 - 12.2019
Nurse Assistant
Mercy Hospital of Buffalo (Catholic Health System)
01.2017 - 12.2019
Stock Clerk
Wal-Mart
01.2015 - 12.2016
Sales Support
JC Penney
01.2010 - 12.2011
Environmental Service Worker
Mercy Hospital of Buffalo (Catholic Health System)
01.2009 - 12.2017
Dietary Aide
St. Francis of Williamsville (Catholic Health System)
01.2008 - 12.2009
Bachelor - Health Care Administration
Western Governors University
Similar Profiles
THEODORE WASHINGTON VITHEODORE WASHINGTON VI
Ambassador Trainer at Amazon Fulfillment /Delivery StationAmbassador Trainer at Amazon Fulfillment /Delivery Station
BOBBIE-JO VAUGHANBOBBIE-JO VAUGHAN
Delivery Station Liaison/ Customer Service Resolution Specialist L3 at Amazon Delivery Station DXT6Delivery Station Liaison/ Customer Service Resolution Specialist L3 at Amazon Delivery Station DXT6
ARASHDEEP SINGHARASHDEEP SINGH
Seasonal Worker at Amazon Delivery StationSeasonal Worker at Amazon Delivery Station