Summary
Overview
Work History
Education
Skills
Certification
Extracurricular Activities
Hobbies and Interests
Projects
Personal Information
Timeline
Generic

JINSON JIJI

Chicago,Illinois

Summary

Detail-oriented and technically proficient Application Support Engineer with over 2.5 years of experience in database management, Linux server administration, and customer support. Currently pursuing a Master’s degree in Business Analytics to enhance data-driven decision-making skills and business intelligence expertise. Technically-sound Application Engineer effective in analyzing relevant information and guiding product cycle from conception to completion. Manages design effort and guides installation process for on-schedule product launches. Consults with internal and external clientele and employs additional system resources to review and enhance configuration for optimal customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Application Support Engineer

Seclore
06.2022 - 05.2024
  • Provided comprehensive technical support for software applications, ensuring timely resolution of client issues
  • Engaged with customers to diagnose and resolve technical problems, improving overall user experience
  • Coordinated with cross-functional teams to address and resolve complex issues, ensuring high service quality.
  • Enhanced application performance by identifying and resolving technical issues in a timely manner.
  • Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.
  • Streamlined licensing processes by implementing efficient tracking systems and organizational strategies.

Application and Database Support Engineer

Kankei Relationship Marketing Services
03.2021 - 03.2022
  • Managed and maintained Linux-based servers, including database, application, and business engine servers
  • Executed SQL-based data purging activities to optimize database performance and ensure data accuracy
  • Led server maintenance and process shifts between telecom providers (Vodafone and Airtel), ensuring seamless operations.
  • Increased productivity of team members by providing training on best practices in database administration and support techniques.
  • Handled escalated support cases requiring advanced expertise, resolving complex issues in a timely manner to minimize customer impact.
  • Assisted in the successful migration of legacy databases to modern platforms with minimal disruptions to business operations.

Education

Master of Business Analytics -

Depaul University
Chicago, IL
01.2026

Bachelor of Science in Information Technology -

Vidyalankar School of Information Technology, Mumbai
01.2019

Higher Secondary Certificate (Science Stream) -

Andhra Education Society Junior College, Mumbai
01.2015

Secondary School Certificate -

Sadhana Vidyalaya English Medium High School
01.2013

Skills

  • SQL
  • Technical Troubleshooting
  • User Support
  • Linux
  • MySQL
  • Customer Support
  • Quality Control

Certification

MS Office (2010)

Extracurricular Activities

Community Service: Volunteered at Blood Donation Camps, contributing to public health efforts. Event Management: Organized and managed stage activities during the Annual Sports Meet. Technical Events: Participated in coordinating technical events at the Annual College Fest.

Hobbies and Interests

  • Cricket
  • Gaming
  • Table tennis

Projects

Home Automation Using Voice-Activated Controls, 2017-2018, Developed a wireless home automation system using WLAN technology to control lighting, HVAC, and household appliances., Successfully implemented a voice-controlled automation system that enhanced the efficiency and convenience of home management.

Personal Information

Date of Birth: 04/04/98

Timeline

Application Support Engineer

Seclore
06.2022 - 05.2024

Application and Database Support Engineer

Kankei Relationship Marketing Services
03.2021 - 03.2022

Master of Business Analytics -

Depaul University

Bachelor of Science in Information Technology -

Vidyalankar School of Information Technology, Mumbai

Higher Secondary Certificate (Science Stream) -

Andhra Education Society Junior College, Mumbai

Secondary School Certificate -

Sadhana Vidyalaya English Medium High School

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JINSON JIJI