Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Hobbies and Interests
Community Service
Generic

JINSON JIJI

Chicago,Illinois

Summary

  • Application Support Engineer with 2.5+ years of experience in database management, Linux server administration, and customer support.
  • Recently expanded expertise into supply chain analytics, managing a team and optimizing logistics operations. Proficient in managing product cycles from conception to completion and consulting with clients to optimize system configurations for maximum satisfaction. Pursuing a Master's in Business Analytics to enhance data-driven decision-making skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Supply Chain Analyst

Grace Enterprises
06.2025 - Current
  • Manage a team of 10, overseeing inventory, procurement, and logistics operations for a high-volume printing and mailing facility.
  • Analyze supply chain data in Excel to identify cost-saving opportunities and minimize delays, optimizing workflow efficiency.
  • Utilize AccuZip to streamline and automate mailing operations, enhancing distribution accuracy and speed.
  • Collaborate with suppliers and internal teams to identify process improvements in printing, packaging, and distribution.

Application Support Engineer

Seclore
06.2022 - 05.2024
  • Provided comprehensive technical support for software applications, resolving issues for over 500 users and improving overall customer satisfaction
  • Reduced average issue resolution time by 30% and system downtime by 20% for a portfolio of 100+ clients.
  • Enhanced application performance, resulting in a 15% decrease in support tickets and improved customer satisfaction.
  • Automated licensing processes, saving 20+ hours monthly and securing 80+ renewals to ensure continuous revenue.

Application and Database Support Engineer

Kankei Relationship Marketing Services
03.2021 - 03.2022
  • Managed Linux servers and SQL databases for 100+ users, boosting performance by 25% and cutting costs by 10%.
  • Executed seamless server migrations and resolved 40+ escalated cases, ensuring uninterrupted business operations.
  • Assisted in the migration of 5 legacy databases, ensuring minimal disruptions to operations and saving the company 50+ hours in potential downtime

Education

Master of Business Analytics -

Depaul University
Chicago, IL
01.2026

Bachelor of Science - Information Technology

Vidyalankar School of Information Technology
01.2019

Higher Secondary Certificate - Science Stream

Andhra Education Society Junior College
01.2015

Secondary School Certificate - undefined

Sadhana Vidyalaya English Medium High School
01.2013

Skills

  • SQL
  • Technical Troubleshooting
  • User Support
  • Linux
  • MySQL
  • Customer Support
  • Team Leadership
  • Quality Control
  • Supply Chain Analysis
  • Inventory Management
  • Logistics Optimization
  • Team Leadership

Certification

MS Office (2010)

Languages

English
Full Professional
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Malayalam
Native or Bilingual
Japanese
Elementary

Interests

  • Cooking
  • Swimming
  • Table Tennis

Timeline

Supply Chain Analyst

Grace Enterprises
06.2025 - Current

Application Support Engineer

Seclore
06.2022 - 05.2024

Application and Database Support Engineer

Kankei Relationship Marketing Services
03.2021 - 03.2022

Bachelor of Science - Information Technology

Vidyalankar School of Information Technology

Higher Secondary Certificate - Science Stream

Andhra Education Society Junior College

Secondary School Certificate - undefined

Sadhana Vidyalaya English Medium High School

Master of Business Analytics -

Depaul University

Hobbies and Interests

Cricket, Gaming, Table tennis

Community Service

Community Service: Volunteered at Blood Donation Camps, contributing to public health efforts., Event Management: Organized and managed stage activities during the Annual Sports Meet., Technical Events: Participated in coordinating technical events at the Annual College Fest.

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