Jintara Maxfield
Heartland,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Waitress
Chiang Mai Thai Kitchen
2021.06 - 2023.08
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
No Degree - Engineering (Pre-Engineering)
West Texas A&M University
Canyon, TXNo Degree -
Trinity Valley Community College
TerrellNo Degree - Liberal Arts And General Studies
Brookhaven College
Dallas, TXSkills
- Menu Recommendations
- Customer Service
- Safe Food Handling
- Performance Improvement
- Wine Service
- Cash Handling
- Complaint Resolution
- Menu Memorization
Languages
Thai
Native or Bilingual
Timeline
Waitress
Chiang Mai Thai Kitchen
2021.06 - 2023.08
No Degree - Engineering (Pre-Engineering)
West Texas A&M University
No Degree -
Trinity Valley Community College
No Degree - Liberal Arts And General Studies
Brookhaven College
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