JINU MATHEW
Salutum Care and Education
Cornwall
1
Certification
7
years of professional experience
Reliable, compassionate and organised healthcare and administration professional with current UK experience as a Support Worker and over five years of previous experience in administration and insurance coordination in Kuwait. Currently working in a health and social care environment, providing person-centred support, assisting with daily living and personal care, following care plans, maintaining accurate records, reporting concerns and working as part of a care team. Previously worked as an Administrative / Insurance Coordinator, managing accident reports, insurance claims, customer information and confidential documentation. Experienced in computerised systems and Microsoft Office, preparing accurate reports, communicating with customers, insurance companies and internal departments, prioritising workloads and meeting deadlines. Holds a Level 3 Diploma in Health and Social Care and Care Certificate Standards 1–16, together with First Aid/CPR and Fire Fighting training.
Work History
SUPPORT WORKER
2 Months- Provide person-centred support to individuals in a health and social care environment.
- Support individuals with daily living activities and personal care while maintaining dignity, respect and choice.
- Follow individual care plans and provide support according to identified needs.
- Maintain accurate and up-to-date care records and relevant documentation.
- Monitor individuals during shifts and respond appropriately to their needs.
- Report concerns and relevant changes to appropriate colleagues and management.
- Follow health, safety and safeguarding procedures within the care environment.
- Communicate professionally with individuals, colleagues and other relevant professionals.
- Work effectively as part of a team to provide safe, consistent and appropriate support.
- Maintain confidentiality and professional boundaries when dealing with personal information.
ADMINISTRATIVE / INSURANCE COORDINATOR
5 Years 9 Months- Worked within the Insurance Department, managing accident reports, insurance claims and related documentation.
- Prepared, reviewed and submitted accident and damage reports accurately.
- Maintained up-to-date records using computerised systems.
- Monitored and followed up outstanding insurance claims to support timely completion.
- Communicated with insurance companies, customers and internal departments to obtain and share accurate information.
- Used IT systems and Microsoft Office to record information, prepare reports and track case progress.
- Maintained organised and accurate documentation while handling confidential information.
- Managed multiple tasks independently, prioritising work according to urgency and deadlines.
- Responded to customer enquiries professionally and empathetically.
- Coordinated with different departments to support efficient claims processing and customer service.
Education
Bachelor's Degree - Commerce with Computer Applications
Higher Secondary Education - Science (HSE)
Secondary School Education - SSLC
Skills
Person-centred care
Care planning and record keeping
Health and safety
Confidentiality and information handling
Compassion and empathy
Administration
Data entry and information management
Claims administration
Organisation and time management
Working independently
Daily living and personal care
Safeguarding awareness
Reporting and documentation
Communication and active listening
Team working
Microsoft Office and IT systems
Report preparation
Customer service
Attention to detail
Problem solving
Microsoft Office
Computerised record systems
Data entry
Electronic documentation
Email and electronic communication
Information management
Digital record keeping
General computer and IT skills
Accurate data handling
Compassionate and respectful – Treat people with dignity
patience and respect.
Reliable and responsible – Consistent and responsible in completing duties to a high standard.
Organised and detail-focused – Experienced in maintaining accurate records
reports and documentation.
Calm under pressure – Able to remain professional and focused in changing situations.
Team-oriented – Experienced working collaboratively across care and administrative environments.
Personal Information
Title: Support Worker | Health & Social Care | Administration & Insurance
Certification
Level 3 Diploma in Health and Social Care – Care Skills Training, 2025, Care Certificate – Standards 1–16 – Care Skills Training, 2025, Oliver McGowan Training – 2026, Basic First Aid & CPR Training – Maqlink Consultants, 2022, Basic Fire Fighting Training – Maqlink Consultants, 2022, SAP – Systems, Applications and Products in Data Processing – Gtec, 2019
Timeline
SUPPORT WORKER
Salutum Care and Education
07.2026 - CurrentRead More
ADMINISTRATIVE / INSURANCE COORDINATOR
Sefena Rent-A-Car Co. W.L.L.
11.2019 - 08.2025Read More
St. Thomas Higher Secondary School
Secondary School Education from SSLC
Read More
St. Thomas Higher Secondary School
Higher Secondary Education from Science (HSE)
Read More
Emmanuel College
Bachelor's Degree from Commerce with Computer Applications
Read More