Led end-to-end product development of a conversational AI platform for investment portfolio management, utilizing NLP for dynamic user interactions.
Orchestrated cross-functional collaboration between designers, developers, and engineers, ensuring seamless communication of technical concepts.
Implemented Agile methodologies for iterative development cycles, facilitating quick adaptation to user feedback.
Conducted user research studies, synthesizing qualitative data into actionable insights to drive continuous product improvements.
Managed project timelines, allocated resources, and tracked progress to ensure successful product delivery.
Analyzed qualitative and quantitative data to inform feature prioritization and strategic enhancements throughout the product lifecycle.
Sales Operations Specialist
LG Display America Inc
San Jose, CA
08.2021 - 02.2022
Directed B2B sales operations for Apple MacBook and iPad displays, overseeing sourcing to final delivery.
Enhanced sales order processing efficiency by collaborating with IT teams to implement SAP ERP.
Managed transactions exceeding $250M through optimized PSI process aligned with sales targets.
Implemented Agile methodologies, releasing daily reports and identifying opportunities for additional sales volume.
Oversaw NPI and PRQ sample operations, conducting training sessions and updating SOP manual regularly.
UX Designer / Freelance Part-Time
URoom
Seoul, South Korea
02.2024 - 03.2024
Reorganized and optimized business strategies, including the business plan and pitching materials, for UROOM.
Redesigned and launched the company website to enhance user experience and brand identity alignment.
Marketing Assistant / Volunteer Project
Grader
Seoul, South Korea
12.2023 - 02.2024
Oversaw various websites with diverse product offerings, specifically focusing on social media channels.
Played a pivotal role in expanding the online presence of Grader's brands and optimizing engagement with the target audience.
Content Designer / Volunteer
Novato Methodist
Novato, CA
08.2020 - 01.2021
Proficiently designed and edited weekly bulletins utilizing Adobe Illustrator and InDesign, ensuring visually appealing and engaging content.
Edited video content with precision using Adobe Premiere Pro.
Spearheaded the design and organization of weekly online content during the challenging period of Covid-19 quarantine.
Education
Bachelor of Arts - Design Major(UI/UX Emphasis) & Communication Minor
UC Davis
Davis, CA
06-2021
Associate of Arts - Marketing Management
De Anza College
Cupertino, CA
06-2019
Skills
Product Development KPI Tracking Quality Assurance Content Strategy Data Analysis Python SQL UI/UX Web Design Agile Methodology Adobe Creative Suite SAP ERP
Timeline
UX Designer / Freelance Part-Time
URoom
02.2024 - 03.2024
Marketing Assistant / Volunteer Project
Grader
12.2023 - 02.2024
Product Manager / UX Researcher
Magnifi by Tifin
07.2022 - 11.2023
Sales Operations Specialist
LG Display America Inc
08.2021 - 02.2022
Content Designer / Volunteer
Novato Methodist
08.2020 - 01.2021
Bachelor of Arts - Design Major(UI/UX Emphasis) & Communication Minor