Jionelle Perdomo
Brandon,MS
Summary
Dynamic Pro Sales Specialist at Lowes Home Improvement with expertise in CRM software and client relationship management. Achieved significant sales growth through strategic prospecting and exceptional customer engagement. Recognized for enhancing customer satisfaction and mentoring teams, fostering a culture of collaboration and continuous improvement. Committed to driving results and exceeding targets.
Overview
7
7
years of professional experience
Work History
Pro Sales Specialist
Lowes Home Improvment
06.2022 - Current
- Implemented an efficient CRM system which streamlined customer data management processes, enabling better tracking of leads and deals progression.
- Delivered compelling sales presentations, resulting in the successful acquisition of new accounts.
- Boosted sales performance by implementing effective sales strategies and techniques.
- Managed a diverse client portfolio, ensuring timely follow-up and proactive communication for maximum account retention.
- Enhanced customer satisfaction levels by addressing concerns promptly and offering tailored solutions to meet their unique needs.
- Analyzed competitors'' offerings and tactics, formulating competitive counter-strategies that enabled us to maintain market leadership positions.
- Conducted regular training sessions for junior sales staff, contributing to their professional development and overall team success.
- Exceeded sales targets by building strong relationships with clients and providing exceptional customer service.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Exceeded corporate quotas for monthly policy sales.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Presented professional image consistent with company's brand values.
Manager
Burgers And Blues
01.2021 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Assistant Manager
Genna Benna
04.2020 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily operations to maintain store cleanliness and organization.
Bartender
Georgia Blue
08.2018 - 02.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Education
High School Diploma - General Studies
Woodland Hills Baptist Academy
Jackson, MS05.2000
Skills
- Strategic prospecting
- Pipeline management
- Closing techniques
- Performance tracking
- Industry expertise
- Cross-selling techniques
- CRM software proficiency
- Client relationship management
- Customer retention
- Asset protection
- Excellent communication
- Customer satisfaction
- Team leadership
- Customer engagement
- Product knowledge
- Sales planning
Timeline
Pro Sales Specialist
Lowes Home Improvment
06.2022 - Current
Manager
Burgers And Blues
01.2021 - 02.2022
Assistant Manager
Genna Benna
04.2020 - 01.2021
Bartender
Georgia Blue
08.2018 - 02.2020
High School Diploma - General Studies
Woodland Hills Baptist Academy
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