JIOVAHNNY TOUSSAINT
Jersey City,NJ
Summary
Highly motivated and detail-oriented HVAC Technician with hands-on training and a strong foundation in heating, ventilation, air conditioning, and refrigeration systems. Brings extensive customer service and leadership experience, strong communication skills, and the ability to perform effectively in fast-paced environments. Eager to apply technical knowledge and problem-solving abilities to contribute to a reputable HVACR company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HVAC Technician
Alfano Mechanical
Fairfield, NJ
05.2025 - Current
- Install, service, and maintenance residential and commercial HVAC systems, including air conditioners, furnaces, heat pumps, and refrigeration equipment
- Utilize meters, gauges, and schematics to identify and troubleshoot electrical and mechanical system problems.
- Assist with preventive maintenance to improve system efficiency and equipment lifespan
- Conduct airflow, temperature, and pressure testing to ensure proper system performance
- Communicate effectively with supervisors and customers to explain findings and repairs
- Manager: Dorian Scott | (856) 261-6358
HVAC Technician (Training)
Lincoln Technical Institute
Union, NJ
01.2024 - Current
- Read and interpreted blueprints and schematics to diagnose system issues and perform preventive maintenance
- Applied electrical wiring, brazing, and tubing fabrication techniques
- Performed leak detection, refrigerant recovery, evacuation, and system charging in compliance with EPA standards
- Assisted in diagnosing and repairing commercial refrigeration units
- Conducted system performance testing to ensure proper airflow, temperature control, and pressure levels
- Utilized HVAC tools, meters, and gauges to troubleshoot electrical and mechanical faults
Field Technician
Power Survey Company
New York, NY
07.2018 - 02.2025
- Conducted assessments in partnership with Con Edison to proactively identify and reduce high-voltage electrical hazards.
- Led field surveys focused on detecting stray voltage on metal objects, addressing safety risks associated with electrical exposure.
- Documented research findings accurately while ensuring rigorous compliance with safety protocols.
Senior Account Specialist
Dish Network
Roseland, NJ
01.2022 - 03.2024
- Managed high-volume inbound calls resolving billing and payment issues
- Negotiated pricing, promotions, and service plans to retain and upsell customers
- Achieved top performance ratings in customer satisfaction and retention
Sales & Retention Call Center Representative
Optimum / Altice USA
Piscataway, NJ
08.2019 - 01.2022
- Retained customers requesting service cancellation or downgrades
- Provided detailed product and billing support to new and existing customers
- Recognized for top performance: Commission Wall of Fame, Top Representative of the Month, and Top Save Rate
Education
Hoboken Charter High School
Hoboken, NJHVAC Technician Training Program
Lincoln Technical Institute
Union, NJ02.2026
Skills
- HVAC troubleshooting & repair
- Electrical wiring & motor controls
- Brazing & refrigerant handling (EPA compliant)
- Blueprint & schematic interpretation
- Customer service & communication
- Computer proficiency (CRM systems, Microsoft Word & Office)
- Valid Driver’s License
Certification
- EPA Section 608 Universal Certification
- OSHA 30 Certification
- R-410A Certification
- Gastite / FlashShield Certification
- A2L Low GWP Certification
- Python Line Set Certification
- First Aid & CPR Certification
Timeline
HVAC Technician
Alfano Mechanical
05.2025 - Current
HVAC Technician (Training)
Lincoln Technical Institute
01.2024 - Current
Senior Account Specialist
Dish Network
01.2022 - 03.2024
Sales & Retention Call Center Representative
Optimum / Altice USA
08.2019 - 01.2022
Field Technician
Power Survey Company
07.2018 - 02.2025
HVAC Technician Training Program
Lincoln Technical Institute
Hoboken Charter High School