Debt Collector
Balanced Healthcare Receivables LLC
Nashua, NH
07.2024 - Current
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Researched complex billing issues and provided solutions to resolve disputes.
- Developed strategies for collecting overdue payments while preserving customer relationships.
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
- Provided timely feedback on collection efforts to management.
- Monitored customer accounts for changes in payment patterns that could indicate fraud or other suspicious activity.
- Processed incoming payments from customers according to established procedures.
- Ensured all collection activities complied with applicable laws and regulations.
- Attended meetings with internal staff members to discuss best practices for collections processes.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
- Secured payments by following up with customers which disregarded promise to pay.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Met demands of busy collections group by performing high volume of daily calls.
