Jiovanni Asberry
Augusta,GA
Summary
Accomplished Shift Manager with a proven track record in decision-making and employee training, driving efficiency and team performance at Checkers. Expertise in inventory control and customer relationship management has significantly enhanced operational excellence. Proficient in schedule oversight and performance evaluation, ensuring smooth business operations while fostering a collaborative workplace environment.
Overview
4
4
years of professional experience
Work History
Shift Manager
Checkers
Augusta, GA
06.2023 - 12.2024
- Analyzed prospective promotees' performance metrics.
- Resolved employee conflicts to ensure a professional environment.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Identified needs of customers promptly and efficiently.
- Monitored inventory levels and placed orders for supplies as needed.
- Determined budgets, production goals and rates based on company policies and requirements.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Call Center Representative
Hope House Foundation
Augusta, GA
01.2023 - 12.2024
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Organized and filed paperwork related to donations received.
- Educated donors on charity's policy, programs and mission to promote organization and encourage support.
- Offered donors assistance in unloading and carrying donations from vehicles.
- Provided guidance to volunteers in processing donations.
- Coordinated logistics related to pickup and delivery of donated items.
- Performed administrative tasks such as data entry, filing.
- Managed incoming calls from potential donors, addressing their questions and concerns promptly.
Customer Service Representative
Circle K
Augusta, GA
04.2021 - 02.2023
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collected deposits or payments and arranged for billing.
Skills
- Schedule oversight
- Employee training
- Decision-making
- Workplace safety
- Performance reviewing
- Inventory control
- Cash handling
- Training and mentoring
Timeline
Shift Manager
Checkers
06.2023 - 12.2024
Call Center Representative
Hope House Foundation
01.2023 - 12.2024
Customer Service Representative
Circle K
04.2021 - 02.2023
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