Open To Work
Jiovanni Cosenza
Westland,MI
Summary
Highly skilled Food and Beverage Team Leader with comprehensive background in hospitality management. Equipped with strong leadership skills, adept at overseeing all facets of restaurant operations and ensuring customer satisfaction. Proven ability to streamline processes for efficiency and productivity, while fostering positive relationships within the team. Demonstrated success in delivering high-quality food service and achieving business objectives.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
Work History
Food and Beverage Team Leader
Target
Livonia, MI
04.2025 - Current
- Supervised food and beverage team to ensure efficient service and product quality.
- Trained new team members on operational procedures and customer service standards.
- Managed inventory levels to maintain stock availability for food and beverage items.
- Coordinated with vendors to order supplies and manage deliveries effectively.
- Assisted customers with inquiries and resolved issues to enhance their shopping experience.
- Implemented safety protocols to maintain a clean and organized work environment.
- Participated in team meetings to discuss goals, challenges, and process improvements.
- Ensured compliance with health regulations for food handling and safety standards.
- Provided guidance and coaching to staff members in order to develop their skillsets.
- Prepared weekly schedules for the food and beverage team based on business needs and forecasted demand.
- Reviewed employee performance regularly in order to provide constructive feedback and set achievable goals.
- Ensured compliance with health codes, safety regulations, sanitation standards.
- Addressed customer inquiries or complaints promptly while maintaining professional demeanor at all times.
- Coordinated with vendors regarding product orders in order to maintain sufficient supply levels at all times.
- Opening and closing the store which involved arming the building, locking the store, locking the back room and trailers, completing security walks in the store, completing security drives outside the store and completing the cash office
- Hiring and firing
- Developing future managers/leaders
- Being LOD(Leader On Duty) and running the store operationally to deliver on metrics
Specialty Sales Team Leader
Target
Livonia, MI
03.2024 - 04.2025
- Led sales team to enhance customer engagement and service quality.
- Trained new team members on product knowledge and sales techniques.
- Coordinated promotional events to drive store traffic and increase sales.
- Monitored inventory levels and communicated restock needs to management.
- Assisted customers with product selection and resolved inquiries effectively.
- Implemented visual merchandising strategies to optimize product displays.
- Collaborated with management to develop weekly sales goals and strategies.
- Provided feedback on team performance to improve overall service delivery.
- Conducted regular meetings with team members to review goals and objectives.
- Monitored daily sales activities and provided feedback to team members.
- Coached sales team members on best practices for customer interactions.
- Developed and implemented strategies to increase sales performance.
- Resolved customer complaints promptly and efficiently.
- Remained consistent by setting team goals, recognizing performance, and rewarding hard work.
- Established standards of excellence in customer service, product knowledge, and communication skills.
- Identified areas of improvement within the sales process.
- Assisted with hiring new sales personnel as needed.
- Recognized employee achievements and rewarded top performers.
- Maintained sales floor with well-coordinated restocks and good inventory management skills.
- Managed inventory levels to ensure availability of products.
- Resolved escalated customer complaints in a timely manner while maintaining positive relationships.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Managed cash register operations using POS system and processed sales and returns.
- Maintained attractive merchandise displays to maximize purchases.
- Exceeded department expectations for productivity and accuracy levels.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Reset store displays for special events and seasonal merchandise changes.
- Recognized security risks to properly handle situations.
Fulfillment Team Member
Target
Livonia
05.2023 - 03.2024
- Processed customer orders accurately and efficiently in fast-paced environment.
- Collaborated with team members to maintain a clean and safe workspace.
- Operated equipment and tools to handle merchandise for shipping and receiving.
- Followed safety protocols to ensure compliance with company standards.
- Supported customers by providing product information and answering inquiries.
- Participated in team meetings to improve workflow and operational efficiency.
- Picking, packing, and shipping items in accordance with customer requests.
- Collaborating with team members to ensure timely completion of tasks.
- Making sure that all shipments are properly labeled before loading onto delivery vehicles.
- Assisting in maintaining a safe work environment by adhering to company policies and procedures regarding forklift operation, hazardous materials handling.
- Using RF scanners to locate product in the warehouse quickly and accurately.
- Troubleshooting any discrepancies or issues related to order fulfillment.
- Assembled customer orders from stock and staged completed orders on pallets or shelves.
- Accurately receiving and processing incoming orders.
- Wrapping pallets for secure transport.
- Performing quality checks on outgoing packages before sealing them for shipment.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Limited damage to products and orders by using care when choosing items.
- Labeled boxes and placed in outbound collection areas.
- Confirmed items picked for orders by keying codes into system.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Trained new employees regarding warehouse procedures and standards.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
Education
Diversity Equity And Inclusion -
Cornell University
Ithaca, NY 12.2023 - 02.2024
Benjamin Franklin High School
Livonia, MISkills
- Supervise food service
- Team training
- Inventory management
- Safety compliance
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$68000/yr - $200000/yrTimeline
Food and Beverage Team Leader
Target
04.2025 - Current
Specialty Sales Team Leader
Target
03.2024 - 04.2025
Diversity Equity And Inclusion -
Cornell University
12.2023 - 02.2024
Fulfillment Team Member
Target
05.2023 - 03.2024
Benjamin Franklin High School