Jiovanni White
Brandon,FL
Summary
Professional in patient access with strong focus on team collaboration and achieving results. Skilled in patient registration, insurance verification, and handling sensitive information with confidentiality. Known for flexibility in adapting to changing needs and relying on strong communication and problem-solving abilities. Prepared to make significant impact in ensuring seamless patient access and satisfaction.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Patient Access Specialist
AdventHealth
09.2024 - Current
- Streamlined patient registration and payment processes in a high-pressure emergency room environment, ensuring accuracy, efficiency, and a seamless customer experience.
- Collaborated with clinical and administrative teams to resolve issues and provide timely solutions, demonstrating strong problem-solving abilities and exceptional communication skills.
- Maintained meticulous records while managing eligibility verification, cashiering, and payment collection functions, showcasing attention to detail and multitasking skills.
- Experience with insurance verification systems such as Availity, ZKeep, FLEMMIS, as well as checking CPT codes
- Delivered exemplary customer service by addressing inquiries and building rapport, fostering trust and satisfaction in
- Facilitated patient registration processes, ensuring accuracy and compliance with health regulations.
- Coordinated insurance verification procedures to streamline patient access and reduce delays.
Member Solutions Specialist
USAA
09.2018 - 04.2025
- Exceeded sales targets by delivering personalized product recommendations, showcasing an ability to understand customer needs and close high-value deals.
- Effectively utilized CRM tools to track sales pipelines, manage customer interactions, and ensure timely follow-ups, leading to a 20% improvement in customer retention rates.
- Trained team members on effective customer service and sales strategies, fostering a collaborative environment and driving team performance.
- Analyzed customer feedback and market trends to recommend new sales strategies, contributing to a measurable increase in revenue and customer satisfaction.
- Handled inbound and outbound calls
- Facilitated communication between departments to enhance member experience and streamline processes.
- Delivered exceptional member service by addressing inquiries and resolving issues promptly.
Warehouse Associate
American Tire Distributors
06.2018 - 09.2018
- Coordinated logistics and inventory management to ensure seamless project execution, reducing errors by 15% through meticulous planning.
- Communicated effectively with team members and leadership to prioritize tasks, ensuring the timely fulfillment of orders and improved customer satisfaction.
- Implemented process improvements that increased operational efficiency, reducing lead times and enhancing project timelines.
- Supported cross-functional teams by providing key data and feedback, enabling better decision-making and aligning with company objectives.
Assistant Manager / Pawnbroker
Cash America Pawn
01.2010 - 06.2018
- Increased revenue and customer retention by identifying sales opportunities, upselling products, and delivering exceptional customer service tailored to individual needs.
- Led and trained team members on sales techniques, product knowledge, and customer service best practices, fostering a high-performing, goal-oriented environment.
- Managed daily store operations, including inventory control, sales reporting, and team scheduling, ensuring smooth workflows and achievement of sales targets.
- Built strong customer relationships by effectively communicating product value, resolving conflicts, and creating trust, resulting in repeat business and customer loyalty.
- Streamlined inventory management processes, improving accuracy in stock levels and product availability.
- Trained and mentored staff on customer service best practices, enhancing team performance.
Education
High School Diploma -
Hillsborough High Schhol
Tampa, FL06-2009
Project Management Certification -
Cornell University
01.2024
Emergency Medical Technician (EMT) Certificate - undefined
Hillsborough Community College
01.2014
Skills
- Medical terminology
- Front desk operations
- Appointment scheduling
- HIPAA compliance
- Exceptional communication
- Professionalism and ethics
- Patient registration
- Insurance verification
- Data entry proficiency
- Information collection
- Documentation accuracy
Timeline
Patient Access Specialist
AdventHealth
09.2024 - Current
Member Solutions Specialist
USAA
09.2018 - 04.2025
Warehouse Associate
American Tire Distributors
06.2018 - 09.2018
Assistant Manager / Pawnbroker
Cash America Pawn
01.2010 - 06.2018
Emergency Medical Technician (EMT) Certificate - undefined
Hillsborough Community College
High School Diploma -
Hillsborough High Schhol
Project Management Certification -
Cornell University