Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jip Den Ouden

Richmond,KY

Summary

Reliable employee seeking financial aid operations analyst position. Offering excellent communication and good judgment. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.

Overview

3
3
years of professional experience

Work History

Front Desk Associate

Massage Envy
Lexington, United States
02.2021 - Current
  • Maintained cleanliness and organization of front desk area.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used internal software to process reservations, check-ins and check-outs.
  • Performed basic daily bookkeeping tasks.
  • Answered guest questions and referred to local points of interest.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Collected room deposits, fees and payments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Confirmed relevant guest information and payment methods to prevent fraud.

Student Worker

Eastern Kentucky University
Richmond, Kentucky
06.2019 - 05.2021
  • Took and followed detailed directions from others.
  • Worked in team environment to maintain high levels of productivity.
  • Maintained excellent customer service and positive attitude towards guest, customers and fellow teammates.
  • Greeted customers and guests warmly and offered immediate assistance.
  • Greeted incoming office visitors, answered questions and directed individuals to office locations.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Collected information for staff and entered into computer system.

Education

Bachelor of Science - Psychology

Eastern Kentucky University
Richmond, KY
05.2021

Skills

  • Microsoft Office
  • Account Review
  • Payment Collection
  • Problem Solving
  • Account Balancing
  • Customer Service
  • Quality Assessment
  • Staff Training
  • Data Analysis
  • Front Office Management

Timeline

Front Desk Associate

Massage Envy
02.2021 - Current

Student Worker

Eastern Kentucky University
06.2019 - 05.2021

Bachelor of Science - Psychology

Eastern Kentucky University

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