Hi, I’m
Jiquanda Stallworth
Evansville,IN
Summary
Proven leader in hospitality, adept at reservation management and boosting team morale, significantly enhanced customer satisfaction at Steak48 by streamlining operations and fostering a collaborative environment. Skilled in policy enforcement and adept at creating memorable guest experiences, demonstrating a commitment to excellence and a knack for maintaining high satisfaction rates.
Professional in hospitality industry with proven background in managing waitstaff and enhancing restaurant operations. Leveraged leadership skills to optimize staff performance and ensure guest satisfaction. Highly reliable team player with focus on adaptability and achieving results.
Overview
4
years of professional experience
1
Certification
Work History
Steak48
Waitstaff Manager
12.2024 - Current
Job overview
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
- Established a positive work environment, promoting teamwork and open communication among staff members.
Hampton Inn Suites
Guest Service Representative
09.2022 - 11.2024
Job overview
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
Hampton Inn Suites
Front Desk Receptionist
05.2021 - 08.2022
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Manual HighPeoria, IL
N/A
06.2014
Skills
- Meeting facilitation
- Team morale boosting
- Reservation management
- Policy enforcement
Certification
- CPR & First Aid Certified – 08/14/2021Food Safety Certification – 05/20/2022
Timeline
Waitstaff Manager
Steak48
12.2024 - Current
Guest Service Representative
Hampton Inn Suites
09.2022 - 11.2024
Front Desk Receptionist
Hampton Inn Suites
05.2021 - 08.2022
Manual High
N/A
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