Jiqueshia Green
Orlando
Summary
Dynamic Tech Support Specialist with a proven track record at Acorn Stairlifts, excelling in technical support and customer relationship management. Adept at troubleshooting and payment processing, I consistently resolve complex issues, enhancing customer satisfaction and loyalty. My strong problem-solving skills drive successful outcomes in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Tech Support Specialist
Acorn Stairlifts
Orlando
01.2024 - Current
- Established and maintained strong client relationships through exceptional problem-solving and technical support.
- Provided technical support for basic troubleshooting steps over the phone.
- Providing customers with warranty information, and also processing payments.
Customer Service Representative
TRUIST
Orlando
03.2021 - 10.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assist with the explanation of escrow, taxes, and insurance pertaining to clients' mortgages.
Third Key Supervisor
United Against Poverty
Orlando
06.2016 - 02.2021
- Manage 10 employees at a very unique non-profit grocery and a very busy social service agency in Florida with an annual revenue of 2.5 million.
- Direct employees to create displays, upsell featured items, and maintain cleanliness of the store during assigned shifts.
- Listen to and address customer concerns using creative problem-solving in accordance with company guidelines.
- Assist with scheduling interviews, and other administrative tasks associated with successfully running the store, counting registers, cleaning, and securing the store at the end of the shift.
Front Desk Agent
Extended Stay America
Orlando
03.2012 - 04.2016
- Performed data entry into computer systems to maintain accurate records of customer information.
- Greeted visitors to provide information and direct to appropriate personnel.
- Updated and maintained office policies and procedures.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
High School Diploma -
Oak Ridge High School
Orlando, FL05-2006
Skills
- Technical support
- Troubleshooting techniques
- Customer relationship management
- Payment processing
- Data entry
- Record management
Timeline
Tech Support Specialist
Acorn Stairlifts
01.2024 - Current
Customer Service Representative
TRUIST
03.2021 - 10.2023
Third Key Supervisor
United Against Poverty
06.2016 - 02.2021
Front Desk Agent
Extended Stay America
03.2012 - 04.2016
High School Diploma -
Oak Ridge High School
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