Jirai Tate
Elk Grove,CA
Summary
Experienced Surgery Scheduler / Medical Office Rep with ten years of scheduling experience at Dignity Health Mercy Medical Group. Excellent attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Seeking to expand knowledge and take on new challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Surgery Scheduler /Medical Office Representative
Dignity Health Mercy Medical Group
07.2021 - Current
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Streamlined operational efficiencies by collaborating with surgeons, anesthesiologists, and nursing staff to coordinate timely surgeries.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Processed medical insurance claims and payments.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
Referral Coordinator
Dignity Health Mercy Medical Group
07.2014 - 07.2021
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Spearheaded and implemented new projects to expand scope of engagement.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
Floating Medical Assistant
Dignity Health Mercy Medical Group
10.2012 - 07.2014
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collaborated closely with providers to develop customized care plans for individual patient needs, improving patient outcomes and satisfaction levels.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted with administration of vaccinations, injections, or medications under provider supervision to ensure proper treatment delivery.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
No Degree - English & Nursing
American River College
Sacramento, CA06.2025
Skills
- Scheduling Tests and Procedures
- Relationship Building
- Data entry proficiency
- Critical Thinking
- Patient Relations
- Outpatient Procedures
- Invoice Processing
- Problem-Solving
- Collaboration and Teamwork
- Microsoft Word, Outlook, Excel
- Cerner, Allscripts, PACS, IDX, Qgenda, GECB
Certification
Medical Assistant Certification August 2012
Timeline
Surgery Scheduler /Medical Office Representative
Dignity Health Mercy Medical Group
07.2021 - Current
Referral Coordinator
Dignity Health Mercy Medical Group
07.2014 - 07.2021
Floating Medical Assistant
Dignity Health Mercy Medical Group
10.2012 - 07.2014
No Degree - English & Nursing
American River College
Medical Assistant Certification August 2012
Similar Profiles
Laura RainsberryLaura Rainsberry
Unit Aide at Dignity Health, Mercy Medical Center ReddingUnit Aide at Dignity Health, Mercy Medical Center Redding
Dmytro BondarchukDmytro Bondarchuk
Medical Office Representative at Dignity Health, Mercy Medical ClinicMedical Office Representative at Dignity Health, Mercy Medical Clinic
Melinda DormanMelinda Dorman
Director of Nursing at Dignity Health Mercy Medical Center Mount ShastaDirector of Nursing at Dignity Health Mercy Medical Center Mount Shasta