Jirai Tate
Elk Grove,CA
Summary
Experienced Surgery Scheduler / Medical Office Rep with ten years of scheduling experience at Dignity Health Mercy Medical Group. Excellent attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Seeking to expand knowledge and take on new challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Surgery Scheduler /Medical Office Representative
Dignity Health Mercy Medical Group
07.2021 - Current
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Streamlined operational efficiencies by collaborating with surgeons, anesthesiologists, and nursing staff to coordinate timely surgeries.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Processed medical insurance claims and payments.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
Referral Coordinator
Dignity Health Mercy Medical Group
07.2014 - 07.2021
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Spearheaded and implemented new projects to expand scope of engagement.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
Floating Medical Assistant
Dignity Health Mercy Medical Group
10.2012 - 07.2014
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collaborated closely with providers to develop customized care plans for individual patient needs, improving patient outcomes and satisfaction levels.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted with administration of vaccinations, injections, or medications under provider supervision to ensure proper treatment delivery.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
No Degree - English & Nursing
American River College
Sacramento, CA06.2025
Skills
- Scheduling Tests and Procedures
- Relationship Building
- Data entry proficiency
- Critical Thinking
- Patient Relations
- Outpatient Procedures
- Invoice Processing
- Problem-Solving
- Collaboration and Teamwork
- Microsoft Word, Outlook, Excel
- Cerner, Allscripts, PACS, IDX, Qgenda, GECB
Certification
Medical Assistant Certification August 2012
Timeline
Surgery Scheduler /Medical Office Representative
Dignity Health Mercy Medical Group
07.2021 - Current
Referral Coordinator
Dignity Health Mercy Medical Group
07.2014 - 07.2021
Floating Medical Assistant
Dignity Health Mercy Medical Group
10.2012 - 07.2014
No Degree - English & Nursing
American River College
Medical Assistant Certification August 2012
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