Summary
Overview
Work History
Education
Skills
Timeline
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Jireh Brown

New Orleans,LA

Summary

Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

11
11
years of professional experience

Work History

Operations Manager

Ace Parking
11.2018 - Current
  • Supervised operations staff(15-20 Employees) and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.
  • Air Brake Certification
  • Clean DMV Record
  • Safety Minded
  • Defensive Driving Course Completed
  • Ethics Course Completed

Supervisor

Starbucks
06.2015 - 12.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Level 1 Technician

Public Works Department
01.2013 - 06.2015
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Served as backup for staff members, responding to system failure and maintenance emergencies.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Tested and installed motherboards and processors.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Education

BBA - Business Management

Texas State University
San Marcos, TX
05.2012

High School Diploma -

Brother Martin High School
New Orleans, LA
05.2008

Skills

  • Sales Presentation
  • Business Development Understanding
  • Staff Management
  • Database Maintenance
  • Budgeting and Cost Control
  • Productivity Improvement
  • Inventory Control
  • Management
  • Policy and Procedure Implementation
  • Expense Reports
  • Planning and Implementation
  • Business Planning
  • Customer Relationship Management
  • Revenue Generation

Timeline

Operations Manager

Ace Parking
11.2018 - Current

Supervisor

Starbucks
06.2015 - 12.2018

Level 1 Technician

Public Works Department
01.2013 - 06.2015

BBA - Business Management

Texas State University

High School Diploma -

Brother Martin High School

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Jireh Brown