Jireh Corona
McAllen,TX
Summary
Accomplished Teller Supervisor at IBC Bank, adept in cash handling and management, and renowned for exceptional customer engagement. Spearheaded staff training programs and streamlined operations, enhancing transaction efficiency and reducing errors. Proven leadership in team collaboration and goal achievement, with a track record of increasing account openings by implementing innovative referral programs.
Overview
6
6
years of professional experience
Work History
Teller Supervisor
IBC Bank
10.2021 - Current
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Examined tellers' reports of daily transactions for accuracy.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Promoted bank's products and services by consistently cross-selling to customers.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Streamlined teller operations for improved accuracy and efficiency in transaction processing.
- Increased team productivity with regular coaching and performance feedback sessions.
- Led the implementation of a new customer referral program that increased new account openings within the branch.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
Shift Manager
McDonald's
03.2018 - 04.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
Vocational Degree - Business
South Texas Vocational Technical Institute - McAllen
Mcallen, TX10.2021
Skills
- Cash handling and management
- Customer Engagement
- Professionalism and Ethics
- Staff Training and Development
- Goal Setting and Achievement
- Transaction Processing Efficiency
- Product Sales
- Teamwork and Collaboration
- Time Management
- Multitasking
- Reliability
Languages
Spanish
Professional Working
Timeline
Teller Supervisor
IBC Bank
10.2021 - Current
Shift Manager
McDonald's
03.2018 - 04.2020
Vocational Degree - Business
South Texas Vocational Technical Institute - McAllen
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