Jisca Roche

Case Manager/CHW

Dorcas Salvation Foundation

01.2023 - Current

Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Developed and implemented comprehensive case management plans to address client needs and goals.
Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Monitored clients' progress and tracked client services to provide crisis interventions.
Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.