Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jiscela Rocha Soto

Forest Grove,OR

Summary

Reliable employee seeking a position at NW Natural. Offering excellent communication and good judgment. With 15 years of offering excellent customer service in fast pace settings. Strong drive with excellent interpersonal, communication and team building skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walmart
07.2020 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy. Filling average of 200 scripts per day.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Entered and processed patients' prescriptions into internal system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.

Scheduling Coordinator

Virginia Garcia Memorial Health Center
02.2020 - Current
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
  • Set variety of meetings with clinic staff.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Developed and implemented scheduling policies.
  • Processed and approved all scheduling changes to executive calendars by using Ultipro and Momentum.
  • Scheduled quarter check ins, annual evaluations, time off for patient providers for average of 70 providers throughout the organization.

Patient Care Representative

Virginia Garcia Memorial Health Center
10.2018 - 02.2020
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions.
  • Handled prescription refill requests.
  • Scheduled patients for appointments and made reminder calls.
  • Communicated with outside providers collecting detailed messages for clinic staff.
  • Collected detailed information from patients in regards to health for provider callbacks.

Education

High School Diploma -

Forest Grove High School
Forest Grove, OR
06.2006

Skills

  • Medication Documentation
  • Billing Processing
  • Patient Profile Setup
  • Prescription Order Verification
  • Active Listening
  • Organization and Prioritization
  • Customer Needs Assessments
  • Answering and Routing Calls
  • Quality Improvement Plans
  • Critical Thinking
  • Detail Work
  • Quality Processes
  • Administrative Support
  • Advanced Math Skills
  • Equipment Cleaning and Maintenance

Certification

  • CPhT - Certified Pharmacy Technician

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Pharmacy Technician

Walmart
07.2020 - Current

Scheduling Coordinator

Virginia Garcia Memorial Health Center
02.2020 - Current

Patient Care Representative

Virginia Garcia Memorial Health Center
10.2018 - 02.2020

High School Diploma -

Forest Grove High School

Similar Profiles

CREATE PROFILE
Jiscela Rocha Soto