Jisel Cardenas Miranda
Salt Lake,Utah
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Account Creation
Lumio
08.2024 - Current
- Created and initiated accounting procedures to increase organization.
- Enforced and established proper accounting methods, policies and principles.
- Liaised with accounting manager to properly update the accounts in which a sales representative updated with new information.
- Updated account information in each customer's record to keep data accurate.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in a team setting, providing support and guidance.
Account Service Representative (Scheduler)
Lumio Solar
01.2024 - Current
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Overcame objections using friendly, persuasive strategies.
Account Manager
Lumio Solar
05.2022 - 07.2023
- Achieved or exceeded company-defined sales quotas.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed, maintained and utilized diverse client base.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Customer Service Representative III
Freedom Forever
07.2021 - 05.2022
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Addressed customer account discrepancies and concerns.
Project Manager
Empire Solar Group
01.2021 - 06.2021
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided detailed project status updates to stakeholders and executive management.
Customer Service Representative
Empire Solar Group
09.2020 - 01.2021
- Coordinated install scheduling and resolved conflicts for clients with precision and efficiency
- Meticulously managed client accounts and ensured accurate and timely service
- Developed strong client relationships through clear communication and exceptional customer service
- Coordinate with cross-functional teams to identify process gaps and develop solutions
- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity
- Handled about 200 Solar accounts from the beginning of the solar process to the very end
- Collaborated with internal teams to develop customized solutions to meet clients' specific needs and exceed expectations
- Conducted regular reviews with clients to assess the performance of their solar project, address concerns, and identify areas for improvement
- Took on leadership responsibilities, training new customer service representatives on best practices and company policies
- Handled escalated customer inquiries and complaints professionally
- Streamlined processes and procedures within the customer service department
- Collaborated with cross-functional teams to resolve complex customer issues and improve overall customer experience
- Maintained a high level of professionalism and empathy when dealing with diverse customers, ensuring a positive experience
- Managed a high-volume of customer inquiries via phone, email, and chat.
Service Manager
Chipotle Mexican Grill
09.2017 - 09.2020
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Reviewed and approved employee schedules and timesheets.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Kitchen Manager
Chipotle Mexican Grill
06.2017 - 09.2017
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Checked and tested foods to verify quality and temperature.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
Front Of House Certified Trainer
Chipotle Mexican Grill
05.2017 - 06.2017
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Maintained organization of documents, materials, and equipment.
- Provided coaching and mentoring to employees.
- Developed job-specific competencies and performance standards.
- Established and maintained quality control standards.
- Trained and mentored 50 new personnel hired to fulfill various roles.
Education
Cottonwood High School
Murray, Utah03.2017
Skills
- English
- Spanish
- CRM
- SalesForce
- Account Creation
- Account management specialist
Timeline
Account Creation
Lumio
08.2024 - Current
Account Service Representative (Scheduler)
Lumio Solar
01.2024 - Current
Account Manager
Lumio Solar
05.2022 - 07.2023
Customer Service Representative III
Freedom Forever
07.2021 - 05.2022
Project Manager
Empire Solar Group
01.2021 - 06.2021
Customer Service Representative
Empire Solar Group
09.2020 - 01.2021
Service Manager
Chipotle Mexican Grill
09.2017 - 09.2020
Kitchen Manager
Chipotle Mexican Grill
06.2017 - 09.2017
Front Of House Certified Trainer
Chipotle Mexican Grill
05.2017 - 06.2017
Cottonwood High School
Similar Profiles
Rylee JordanRylee Jordan
Sales Development Representative at LumioSales Development Representative at Lumio
Stefan DannStefan Dann
Account Executive at LumioAccount Executive at Lumio
Jorge Luis Roche SaezJorge Luis Roche Saez
Solar Roof Lead at LumioSolar Roof Lead at Lumio