Jisela Fermin
Hempstead,United States
Summary
Detail-oriented professional with experience in hospitality, event coordination, and marketing. Skilled in managing conference services as a Hospitality Desk Coordinator and Undergraduate Assistant, providing exceptional customer service as a Waitress, and driving brand engagement through social media marketing as an intern for a clothing company. Adept at multitasking, problem-solving, and delivering high-quality results in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Hospitality Desk Coordinator
Hofstra Conference Services
Hempstead, NY
05.2024 - 08.2024
- Talk with guests who stay overnight on campus with Conference Services about any questions or concerns.
- Resolved customer complaints promptly.
- Organize tasks for the day.
- Coordinated to help people who got locked out of their rooms.
Hospitality Desk Representative
Hofstra Event Management
Hempstead, NY
01.2024 - 05.2024
- Greeted customers and responded to inquiries in a timely manner.
- Tracked inventory levels and ordered supplies as needed.
Undergraduate Assistant
Hofstra Conference Services
Hempstead, NY
09.2023 - 12.2023
- Worked under an Administrator.
- Assisted with paperwork and billing contracts.
- Helped schedule events and book rooms.
- Created flyers to help market Conference Services.
- Experience with Excel and Microsoft word.
Internship Student
Formed by the Most High Clothing
09.2023 - 11.2023
- Provided support in implementing digital marketing strategies across multiple channels.
- Analyzed market trends to identify potential opportunities.
- Assisted in creating mood boards for upcoming projects based on client briefs.
- Helped edit photos for social media.
Hospitality Desk Supervisor
Hofstra Conference Services
Hempstead, NY
05.2023 - 09.2023
- Taking phone calls with anyone who needed some help regarding Hofstra.
- Attend lockouts on campus during the summer for any guest who needs them.
- Provided guidance and direction to team members when needed.
- Managed the daily operations of the front desk, including customer service and administrative tasks.
Waitress
Golden Reef Diner
Rockville Center, NY
04.2023 - 05.2023
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Bussed tables as needed during peak hours.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
Internship Student
Janna Conner Jewelry
South Pasadena, CA
05.2021 - 06.2021
- Arranging jewelry for promotion and social media.
- Creating and designing social media videos to help reach an audience to promote.
- Advertising through social media platforms was something I worked heavily on in this internship.
Education
BBA - Marketing
Hofstra University
true05-2026
High School Diploma -
South Pasadena High School
South Pasadena, CA06-2022
Skills
- Staff Supervision
- Information Collection
- Data Entry
- Telephone reception
- Customer Support
- Brand strategy
https://www.linkedin.com/in/jisela-fermin-957040235/
Timeline
Hospitality Desk Coordinator
Hofstra Conference Services
05.2024 - 08.2024
Hospitality Desk Representative
Hofstra Event Management
01.2024 - 05.2024
Undergraduate Assistant
Hofstra Conference Services
09.2023 - 12.2023
Internship Student
Formed by the Most High Clothing
09.2023 - 11.2023
Hospitality Desk Supervisor
Hofstra Conference Services
05.2023 - 09.2023
Waitress
Golden Reef Diner
04.2023 - 05.2023
Internship Student
Janna Conner Jewelry
05.2021 - 06.2021
BBA - Marketing
Hofstra University
High School Diploma -
South Pasadena High School
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