Jiselle Bonilla
Dallas,TX
Summary
Proactive and customer-focused, adept at enhancing customer satisfaction and streamlining operations, demonstrated during roles at McDonald's and Mikkey's Retro Grill. Excelled in cash handling and fostering teamwork, significantly improving service efficiency. Fluent in Spanish, ensuring diverse customer engagement. Achieved notable improvements in team safety and checkout speed by mentoring and leading by example.
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
McDonald's
11.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
Cashier/Team Leader
Mikkey's Retro Grill
03.2024 - 11.2024
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Coordinated cashier scheduling to ensure adequate coverage during peak hours and special events.
- Streamlined checkout procedures for improved speed and accuracy in handling cash and credit payments.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Mentored junior cashiers, providing guidance on best practices and company policies.
Cashier/Stocker
Elmwood El Buen Samaritano United Methodist Church
06.2021 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Village Tech Schools
Duncanville, TX05-2026
Skills
- Flexible schedule
- Customer service
- Cleaning
- Teamwork and collaboration
- Cash handling
- Fluent in Spanish
- Positive attitude
Certification
Food Handlers License - 2024
CPR Training -2024
Timeline
Team Member
McDonald's
11.2024 - Current
Cashier/Team Leader
Mikkey's Retro Grill
03.2024 - 11.2024
Cashier/Stocker
Elmwood El Buen Samaritano United Methodist Church
06.2021 - 12.2023
High School Diploma -
Village Tech Schools