Jisheng Yu
ROSEMEND,CA
Summary
Proven leader and effective communicator, demonstrated through a track record of cultivating customer relationships at Haapy Ayce Hot Pot and enhancing sales through upselling techniques. Skilled in troubleshooting and social perceptiveness, adept at providing solutions and supervising teams in high-paced environments. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Administrator
3CAT Handcrafted Beverage
03.2024 - 07.2024
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
Server
Mikiya Wagyu Shabu House
12.2021 - 06.2023
- Upsold high-profit items to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Haapy Ayce Hot Pot
08.2022 - 12.2022
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
Associate of Arts - Mathematics
East Los Angeles College
Monterey Park, CA08.2021
Skills
- Good Telephone Etiquette
- Troubleshooting
- Supervision and leadership
- Social Perceptiveness
Timeline
Administrator
3CAT Handcrafted Beverage
03.2024 - 07.2024
Server
Haapy Ayce Hot Pot
08.2022 - 12.2022
Server
Mikiya Wagyu Shabu House
12.2021 - 06.2023
Associate of Arts - Mathematics
East Los Angeles College
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