Jisheng Zhu
New York,NY
Summary
Certified System Support Engineer with thorough understanding of system and network setups, customized business applications, backup and storage services. Considerable hands-on experience providing IT services and developing security projects.
Overview
17
17
years of professional experience
1
1
Certification
Work History
System Support Engineer
Oracle
01.2011 - Current
- Troubleshooting and resolving Servers, Network and Customer Cloud system issues promptly.
- Installment and setup Oracle/Sun Servers, Network switches
- Installed and debugged over 20 Oracle Exadata and Cloud System,
- Reduced downtime for users by providing efficient remote and on-site support services.
- Streamlined processes for diagnosing and fixing hardware, software, and network problems, resulting in quicker resolution times.
- Collaborated with cross-functional teams to implement IT infrastructure improvements, leading to increased productivity and efficiency.
- One year of Oracle Cloud data center work experience
Field Engineer
DecisionOne
12.2006 - 01.2011
- Troubleshooting and resolving Server, Network and OS etc. issues promptly.
- Diagnosing and fixing hardware, software, and network problems, resulting in quicker resolution times.
- Reduced downtime for users by providing efficient remote and on-site support services.
- Improved project efficiency by implementing advanced troubleshooting techniques and optimizing equipment performance
Education
Some College (No Degree) - Radio Systems Engineering
Southeast University
NanJing, ChinaSkills
- Troubleshooting hardware or network related issues
- Install hardware, networking equipment, operating systems, and data center operations
- Install and setup Oracle Exadata and Cloud system
- Solaris ,Linux and Oracle Cloud Certification
- Solve problems by analyzing system logs
Certification
Sun System Support
Sun Solaris System Administrator
Oracle Linux System Administrator
Oracle Cloud Architecture
Timeline
System Support Engineer
Oracle
01.2011 - Current
Field Engineer
DecisionOne
12.2006 - 01.2011
Some College (No Degree) - Radio Systems Engineering
Southeast University
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